Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Galaxy Z flip3 issue
Hello, I just purchased my Galaxy Z flip3 yesterday and it's on a brand new contract! I can't send nor receive texts except for between my girlfriend and I and it's really frustrating. I tried everything that I have looked up online and I can't seem...
Resolved! 5gb extra data
Hello I received the text from Fido saying that I am eligible for the 5gb extra data a month for free for the remainder of my plan, however when i try to use the link to sign up for it nothing happens... It takes me to my account page but then reload...
Need help
I need help reaching the office team to confirm an address change. I'm tired of waiting for my device to come as it's not, because of incorrect address.
Credit problem~please
I want to get a refund of $16.02. The account and number have been changed, but they are still using fido. So I want to subtract $16.02 from this month's bill for the changed account number.My changed account number is xxxxxxx and my cell phone numbe...
Resolved! Upgrade pending and I cannot order it again
Hi, I placed an order for phone upgrade and haven't received any confirmation email. But the website keeps popping up a message 'Upgrade is pending' and doesn't let me order it again. I hope this black friday deal is not a joke.
