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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Remove Detailed Call History from invoice?
Been trying to have the detailed phone numbers from showing on my bills. How can I get that option removed?
Lack of Transparency caused Unreasonable Charges
There is a lack of transparency in Fido’s rules responding to COVID. The following two rules/policy effective from March 16 to June 30, are mentioned in the emails I received from Fido: "Waiving long distance charges for FIDO mobile and Home Phone cu...
Call forwarding remotely on Fido home Phone
Wondering if it is possible to remotley set and cancel call forwarding somehow on Fido Home Phone instead of having to be home to start and cancel call forwarding feature, can anyone help answer this one. Thanks, Shawn.
Resolved! Data remaining
Hi, I have 2 lines on my account; one for myself, and one for my husband. From his mobile when he accessed the fido app, his remaining data would appear. Now it seems since the app underwent upgrades recently, when he accesses his app, it shows my ...
How to cancel a plan offered by Winback team?
I moved to Shaw a week ago. Winback team called me last Tuseday and I accepted their offer. I was told to call 611 as soon as I got my new sim card with a temporary number to port my 604 number back to Fido. However, when I called 611, the customer s...
