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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

extra charges poorly explained

I use my phone very rarley. This month I was charged $ 5.50 + tax as a charge for long distance call placed for 10 min to Florida from my phone, which we do not recall placing it. at all I complained, a ticket was raised to the fraud Dept, They claim...

awadals by I'm a participant level 2
  • 843 Views
  • 2 replies
  • 0 likes

Resolved! Fido dollars no longer a thing?

So, I haven't checked out my account in a long time. I need to get a new phone and a new plan, my plan is over 4 years old, and the 2 LG3 & 4 phones completely stopped working and are no longer under waranty.       I know I saw a place where you coul...

Achan86 by I'm a participant level 1
  • 7888 Views
  • 9 replies
  • 0 likes

Resolved! Someone Hacked into My Account and Bought a New Phone

Hi there, It seems like someone hacked into my account and purchased a new phone in my name.   I'm the only person to have the access to my account, so I'm not sure how did that happen.   What would be my next step in this case1)  Can these charges b...

PeterWong12 by I'm a participant level 1
  • 715 Views
  • 1 replies
  • 0 likes

Resolved! Can't reach a live agent

Why is there no option for a live agent @ 1-888-481-3436? I am being overcharged double for my phone, and spent hours going through this with a live agent last Februrary. They corrected the problem for a couple of months, and then doubled my fee agai...

rrtoronto by I'm a participant level 1
  • 630 Views
  • 1 replies
  • 0 likes