Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
5gb of free data not added to my account
it says the offer ended Sep 23/21 but isn't it suppose to last 15 months? Right now I only have the original 4 gb I had.
Setup service fee
Hi, Just received the first bill and it stated that setup service fee would be waived if we placed an online order, which we did. Yet the charge appears on the first bill. Thank you.
Bug with Phone Plan Selection
I wanted to come on here and mention a weird bug I encountered that ended up being a real pain to my mobile account. Below is a screenshot of the select a new plan options off of the account section: I was looking to downgrade my account since I don...
Cannot update credit card on my account
I tried updating my credit card in every way I know - computer, laptop, cellphone, chrome, edge, firefox and even tried the internet explorer. Still unable to do so. Please advise if anybody has got a magic wand to fix the issue. Thanks!
Data usage
Can fido please put the teal line up when usage is close to being used up instead of having it full at the start? It gets confusing because when I see the line is close to the total GB I think it's almost used up instead of the other way around.
