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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
DO NOT GET FIDO
been a Fido customer for a few years now never had any major issues or complaints. But in February I wanted to get a phone so I got the XS but then decided to exchange for XR. I received a phone from my SO therefor I returned them both. Mind you this...
Resolved! number suspension question
I have called customer service twice to suspend my number because I go abroad. However, I recetly find out that I still get the bill and need to pay all of the months that I suspended. I first called at January and the second at March. I am not at Ca...
Fido Account Fraud - Account Upgraded and Device Ordered
Hello, My Fido account was hacked and my tablet plan was upgraded to phone. Contacted FIDO and the opened a fraud case. The fraudster changed my address and email on contact preferences. The worst part is FIDO did not message me or email me when ther...
Ordered Upgrade but no order confirmation
I ordered an upgrade to the Pixel 4XL 64GB white and my plan change confirmation came through but no Phone order confirmation. I did this on Friday and it says up to 5 business days to arrive, yet I haven't even received confirmation yet? Can you upd...
Resolved! Fido Collections with huge interest
I need help figuring this out ,I had a fido account 6years ago and took out 2 phones one for my ex and also for me. My ex run up my bill due to roaming charges I was unaware of . Fido sent me to Collections and I settled that amount my uncle paid off...
