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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Terrible customer service by winback team
Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago. I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4...
Resolved! Missed call from win back team
Hi! I missed call from Fido win back team. Win back team called me a no of time. My call got disconnected after 3-4 seconds every time I received it. I called back and left voicemail. I used Fido from 2008 until 2020. I got a better deal so I ported ...
Resolved! forgot voicemail password
I have followed the steps to reset, Scoll down to QUICK ACTIONS and select Reset voicemail password, however, my account does not give the option to "reset voicemail password" . It does have all the other options under quick actions though. Please ...
Resolved! Feeling harassed while requesting to return the phone
I am trying to put a phone return request again and again with customer care executive but they are just promising to send some e mail in order to return the phone but I didn't receive any email every time I called them. I wanto return my phone since...
Resolved! Non-existent customer service or accountability
I was promised my set-up fee would be waved in store for my first bill. I made the rep Alicia in the Yonge and Eglinton store on March 28th 2022 promise me this. Low and behold the fee was on my posted bill. Contacted the customer support live chat w...
