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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Accessing Recording with Customer Service Rep
Hi, Wondering how I can request access to my phone call recordings with customer service reps. I was offered a plan through the WinBack team with $150 in credits for swicthing to Fido. I agreed and since then have called twice to ask about my credits...
Urgent bad service
Hello, when i activate my new fido device they have told me many good and sweet plans, now i dont understand why they charge me for yhe international call when i was getting 1000 minutes i havent even used that, it freaking quality of service it was ...
Resolved! Stolen SIM CARD
My Sim Card was in my wallet and my wallet was stolen. I need to cancel the sim card before robbers start using it. PLEASE HELP!!
Resolved! Updating Home/Billing Address - Prepaid
I recently moved and want to update my home/billing address, but when I click on the Update Address link, it redirects me to the Profile & Settings page, which only displays my Username, Password, and Mobile Recovery Number.
Customer Support did not cancel device protection
I called the customer support on 27th December, 2021 for cancelling the device protection add on to my plan. They said they would send me a mail about it, but I did not get the mail. On top of it, I see the added charges of device protection in my bi...
