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Wrong data amount displayed

bubbers
I'm a Participant Level 1
I'm a Participant Level 1

I have 6 GB on my phone but it only registers 2 when I check to see how much I have left. Can you tell me why? 

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @bubbers,

 

Is it possible that your account had a set amount of months of promotional data that has now expired? If this is the case Fido would have notified you of any upcoming changes at least 3 months in advance. If you check your last 3-4 invoices you should see the message, see here on how to save/print your invoice details.

 

If the data is not a promotion then it would be best to contact customer service directly and they can look into your account and better advise you.



Hi @bubbers , that would be confusing to gauge your usage. Is that the amount showing in the app or online? If it's the app, you may need to reinstall it to see if it corrects the problem. If it's online at Fido.ca,  maybe your account needs a reset. The customer service or technical support should be able to help with that. You can contact Fido using one of the methods mentioned here: www.fido.ca/contactus

Should be an easy fix. Cheers