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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Abroad, trying to contact Fido customer service

Hi, I'm currently abroad and for the past 3 days, I haven't been able to contact Fido through live chat. I am hoping to suspend my account for a while and investigate why I keep getting roaming fee when the number is off and not even in the phone. Pl...

mark42 by I'm a Participant Level 1
  • 591 Views
  • 1 replies
  • 0 likes

Free GB for some Costumer.

Hi there! I'm just wondering because lots of my friends received a promotion like free GB for 24mos and some are indefinite free data with no expiration. But me I never received anything maybe it's because I'm on contract for 2 years that's why I'm s...

Ardene18 by I'm a Participant Level 1
  • 340 Views
  • 1 replies
  • 0 likes

Change Address to International Address

I was wondering is it possible to change my account address to an international address as I will be leaving the country soon for a period of time? I am also wondering is it possible to then cancel my fido account whilst I am abroad? Thanks!

Rochie2 by I'm a Participant Level 2
  • 505 Views
  • 3 replies
  • 0 likes

Overcharged

Hi There,   I have just received August bill but it looks like overcharged due to wrong device discount applied.   I ordered a new Iphone 11 white online on Aug 17th as I saw $40 of set-up fee waived and special monthly device discount for 24months o...

Yunki by I'm a Participant Level 1
  • 390 Views
  • 1 replies
  • 0 likes

Temporary account suspension

Hello, i have been trying to find a way to pause my account as i will be living aborad till january 6th. I would apreciate any help regarding this as I'm having trouble doing it. Thank you. 

Hallow by I'm a Participant Level 1
  • 479 Views
  • 2 replies
  • 0 likes