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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Abroad, trying to contact Fido customer service
Hi, I'm currently abroad and for the past 3 days, I haven't been able to contact Fido through live chat. I am hoping to suspend my account for a while and investigate why I keep getting roaming fee when the number is off and not even in the phone. Pl...
Free GB for some Costumer.
Hi there! I'm just wondering because lots of my friends received a promotion like free GB for 24mos and some are indefinite free data with no expiration. But me I never received anything maybe it's because I'm on contract for 2 years that's why I'm s...
Change Address to International Address
I was wondering is it possible to change my account address to an international address as I will be leaving the country soon for a period of time? I am also wondering is it possible to then cancel my fido account whilst I am abroad? Thanks!
Overcharged
Hi There, I have just received August bill but it looks like overcharged due to wrong device discount applied. I ordered a new Iphone 11 white online on Aug 17th as I saw $40 of set-up fee waived and special monthly device discount for 24months o...
Temporary account suspension
Hello, i have been trying to find a way to pause my account as i will be living aborad till january 6th. I would apreciate any help regarding this as I'm having trouble doing it. Thank you.
