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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Getting sent around in circles over paid bill
Bare with me as I go through the story for the 10th time. I had left to australia at the beginning of 2018 and cancelled my account. Upon returning a year later, I had been billed $600 for the cancelled account which continued to rack up interest and...
Resolved! suspend
I want to suspend my current account plan for 8 months since I'm now in China So could you please tell me how to do it online? Thanks
Return phone
It's been 3 weeks now since I've requested a return label, I spoke with someone on the chat who said they'd send it within a few days, heard nothing. I posted about it 2 weeks ago and still haven't heard anything back. Getting kind of ridiculous.
Resolved! for the bill issue
I changed my phone plan in 2021 June through the fido online service. and the agent said my plan come with a 1000 minute free long-distance call. and yesterday I just figure out I never get the long-distance call. and pay for extra money for 4 months...
Resolved! Winback offer help
At the start of my last billing cycle I notified Fido, I wanted to cancel at the end of the bill. Fido cut my service off at the end of the month as planned, and I had not had time to port out yet for my better pricing option at freedom, so I had the...
