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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24080 Views
  • 0 replies
  • 8 likes

Returned Payment Fees

Hi,    I was shoked to find $100.00 for Returned payment, on the same account ; So I was basically charged twice $50.00 on the same account for 2 transactions that were cancelled by my overseas bank, because of their policy, there is a daily limit.  ...

SyFa1706 by I'm a visitor
  • 521 Views
  • 1 replies
  • 0 likes

Resolved! Refund!

I have cancelled the srevice in 2023. And I have some money in my account. So ,how can I get refund? 

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davidsyzca by I'm a participant level 1
  • 718 Views
  • 1 replies
  • 0 likes

Abusive and Angry customer serive representative

 I called Fido on+1-905-455-2880 at 4:39 pm, 07/29/2024 and spoke with a male customer service representatieve who had an Punjabi accent regarding the plan for new phone. I was enquirng him about the documents I need to be eligible for the 0% down pa...

pariskrit by I'm a participant level 1
  • 394 Views
  • 1 replies
  • 0 likes