September
I went to the Fido site to file a complaint about the terrible experience I’ve been having—getting bounced around between support reps who can't fix my eSIM activation issue—but it somehow got even worse. I can't even send my complaint because the form just spits out an error every time I try. It’s ridiculous! I'm beyond pissed off. How hard is it to provide proper customer service and a functioning complaints process? This whole ordeal has been nothing but an endless loop of incompetence, and I'm fed up with wasting my time on this!
To whoever replies to this forum post: I need an email address for a higher representative I can contact about my ongoing issue. No support agent has been able to help me activate my eSIM card, and I’m done filling out forms or going through the useless Fido contact options. I need an email where I can attach all my chat logs with previous support reps who failed to assist me. I want someone who can actually take responsibility and get this sorted out. Don’t give me another runaround—just give me the contact I need.
3 weeks ago
I have exactly the same issue, I have been trying to submit my complain for almost 4 hours now, after going through with all the not well trained so called " customer service" for several days and not getting any help and proper support, going through this was a total disaster and complete disappointment! I feel I am trapped in these webs of nonfunctional so called "support system" with no way out except paying the unfair huge extra charge that Fido misleaded me through free international call!!
September
Hey @erd,
I'm truly sorry to learn about this ongoing issue with your esim card activation as well as with our support page.
We would truly love to get this resolved for you ASAP. That said, we do not have an email service for customer support. You can definitely have this issue escalated with our customer care, or even our tech support team, depending on the issue at hand with your esim card. You can do so by contacting us here.
As for our Resolve a concern page, I did give it a test and it did work as intended with no error messages. When filling out the form, did you fill out all the segments with the requested information? Based on the screencap, it seems that some information might be missing.
3 weeks ago
If you "did give it a test and it did work as intended with no error messages" you should know that the message of "Fields with an asterisk (*) are required" is part of the header/ page instruction not part of the " error" message.
3 weeks ago
Hey @mehrialiakbari
That's not what we want to hear. Let's take another look at your account together! Feel free to contact us via our channels here
You also have the option to contact us va social media on Facebook, X, and Instagram.
We hope to chat/talk with you soon!