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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Freeze interest

Hello, I found the opportunity to write to you, I barely wrote to you, I am now in Ukraine, we are fighting with Russia every day, rockets fly over my house, this is just hell, I ask you to close these interest on this loan for I will pay this loan, ...

Davyd by I'm a Participant Level 1
  • 119 Views
  • 1 replies
  • 0 likes

Resolved! Do I have International Call?

Hi there, I'm attaching the features the image of the features that comes with my fido package. Although it states that it does have unlimit intl number or something. Still, I want to verify whether this means I have unlimited international call/mess...

Absolute by I'm a Participant Level 1
  • 132 Views
  • 1 replies
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Terrible customer service by winback team

Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago.  I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4...

prawinprof by I'm a Participant Level 2
  • 164 Views
  • 0 replies
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Resolved! Missed call from win back team

Hi! I missed call from Fido win back team. Win back team called me a no of time. My call got disconnected after 3-4 seconds every time I received it. I called back and left voicemail. I used Fido from 2008 until 2020. I got a better deal so I ported ...

dreamarup by I'm a Contributor Level 1
  • 2742 Views
  • 17 replies
  • 0 likes

Resolved! forgot voicemail password

I have followed the steps to reset, Scoll down to QUICK ACTIONS and select Reset voicemail password, however, my account does not give the option to "reset voicemail password" . It does have all the other options under quick actions though.   Please ...

chrispell by I'm a Participant Level 1
  • 156 Views
  • 1 replies
  • 0 likes