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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24064 Views
  • 0 replies
  • 8 likes

Scam FIDO call?

I recieved a call from FIDO customer retention about promotional offers and requested for personal information. Not sure if it was a scam call if anyone can confirm. +1 (833) 447 6456

ckyborg4 by I'm a participant level 1
  • 3624 Views
  • 3 replies
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Resolved! Roaming in Cuba

Am i able to use my phone/data in Cuba? If  so how.much would it cost?

mmkx by I'm a participant level 1
  • 694 Views
  • 1 replies
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Plan change pending

  I called earlier in the month and the rep said they had changed my plan to the 45$ 5gig plan that was available and it was to be completed by the 22nd of July. When I logged in it did say "PLAN CHANGE PENDING" and confirmed by another rep. when I ...

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bobdifdgdf by I'm a participant level 3
  • 3086 Views
  • 8 replies
  • 1 likes

Was charged for roaming on my bill but was in canada

Hello everyone, I just checked my Fido bill and noticed a $12 charge for roaming outside of Canada. The thing is, I haven't stepped foot in the states at all. Has anyone else experienced this? Any advice on how to get this resolved? Thanks!

Notsky by I'm a participant level 2
  • 939 Views
  • 3 replies
  • 0 likes

Rogers red mastercard

Hi all.I want to confirm the following.  I messaged both the fido chat app and the Mets fodo messenger.  I was told by two different agents that the rogers red mastercard linked to my fido account will have the same perks as rogers mobile getting the...

patrickchan by I'm experienced level 1
  • 2079 Views
  • 4 replies
  • 0 likes