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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23722 Views
  • 0 replies
  • 8 likes

In-store delivery issues?

Hi, I switched to Fido and got an iPhone 12. They said if I picked it up at the store, I could get it in 1-2 business days. Now, it’s been 2 weeks and I have had no contact from Fido at all.  Has as anyone else had this issue? I’m thinking of just ca...

InvisibleHat by I'm a participant level 3
  • 937 Views
  • 4 replies
  • 0 likes

My acct bills

I chose fido but I was unaware about internal roaming...all of asudden my network got disconnected and I called customer they said due to calling to india they have charged me 1178cad .it ok and I just customer to next day then again they are saying ...

Customer Service/Retention

If anything this is for visability. I have been using Fido for almost 8 years, called them to see if they could match their competitors. After going back and forth for a while, the best they could do is match the plan and give me 9 dollars off a new ...

faSFGASDF by I'm a participant level 3
  • 40025 Views
  • 27 replies
  • 5 likes

Wifi calling always off in Google pixel 6

Hi, I recently got pixel 6 from Fido before travelling outside Canada. I am already outside Canada. I am trying to turn wifi calling on but it always stays off. When I turn it on, I get a screen to enter my phone number to get an sms verification cod...

Irf1 by I'm a participant level 2
  • 2180 Views
  • 5 replies
  • 0 likes