Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Moved
I have moved and have now been getting charged with roaming charges and had Telus cut my phone off for a month. I don't get it. I have tried to change my number online and it tells me there are no available numbers in my new area so what am l to d...
Resolved! International Roaming
HelloWhile I am travelling to Asian Countries, I just need the flow of text messages to be on. Will receiving a text message (usually PIN for Financial Transactions) incur any International Roaming charges on my mobile.Curently, I have PostPaid serv...
Resolved! Reactivate cancelled account
few weeks ago i cancled my services with fido. I paid everything and i left the counrty. however it turns out my bank account is still connected to my number and i can't do anything about it, is it possible to bring back my number again? its been onl...
Missed winback call
I missed the winback call, is there a way to get them to call back? Calling the number doesn't work.
Resolved! Cancel order
I would like to cancel my fido order. Purolator informed me, that the order was out for delivery early in the morning so I stayed home from work as I didn't want to miss it. Waited all day and no delivery. I can't do that again so need to cancel m...
