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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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plan not expired (PAYG)

Good afteroon, My plan says it expires in April, but now I am not able to receive texts/calls. thank you,

Ashed by I'm a Contributor Level 1
  • 812 Views
  • 6 replies
  • 0 likes

Resolved! temporary suspension

Hi,I will leave Canda for 4 months,so I want to temporarily suspend my fido plan. What should I do? Thank you!

Ashley718 by I'm a Participant Level 1
  • 1134 Views
  • 2 replies
  • 1 likes

Getting backup cell

I would like to get backup cell. But online fido won't let me. But I spoke with live agent. And said fido has promotion and 2 appy

Looosewbeeel by I'm a Participant Level 1
  • 348 Views
  • 1 replies
  • 0 likes

Resolved! Freeze account

I am travelling for the summer and wanted to freeze my account until the end of August. I have had my account for more than 1 month. I believe the cost is $7 per month but I am not sure how to start this process. I am having trouble calling the suppo...

India2 by I'm a Participant Level 1
  • 1367 Views
  • 1 replies
  • 0 likes