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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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How to reach customer service?

Hi there!! I've lost the network on my phone and I'm.trying to contact fido threw 611 but there's no network on my phone. WHAT DO I DO??

AZ2020 by I'm a Participant Level 1
  • 393 Views
  • 1 replies
  • 0 likes

How can I add the tablet plan online?

I just signed up on a post-paid voice, text, and data plan. How can I add the tablet plan online?I don't see it anywhere on the self-serve menu. Thanks!

wchu by I'm a Participant Level 2
  • 468 Views
  • 1 replies
  • 0 likes

Confirm as a Fido #? 1 (844) 573-6235

Is anyone able to confirm that this is a Fido number? I called it and went through the menu to get technical support but when I looked the number up online I couldn't find it confirming this was actually Fido anywhere. thanks.

k42 by I'm a Participant Level 2
  • 509 Views
  • 3 replies
  • 0 likes

E-Sim works on Pixel 4

I recently needed more data for working from home, and I needed it to be a separate bill that I could give to my work place and only have active during covid-19. So I went into a Fido, got my regular sim transfered to an E-Sim (that was done for free...

mikeaaaa by I'm a Participant Level 2
  • 640 Views
  • 2 replies
  • 2 likes

Negative Balance

Hello, My name is Bruno, I had to leave Canada due to the coronavirus so I terminated my contract with Fido. For several months now I get my final bill with a negative balance. There is nothing I can do because I'm no longer at my adress and calling ...

bvdrsche by I'm a Participant Level 1
  • 417 Views
  • 1 replies
  • 0 likes