Bad LTE coverage at Cypress Mountain West Vancouver

Bad LTE coverage at Cypress Mountain West Vancouver

Bad LTE coverage at Cypress Mountain West Vancouver

ansmalp
I'm a Participant Level 3

Bad LTE coverage at Cypress Mountain West Vancouver

I tried on cypress mountain , It was really bad coverage. LTE wasn't working at all, It switch to 3G which was not working either. I use Iphone Pro , So I know phone is not an issue, I used to be Virgin mobile and never had an issue. Can you FIDO people upgrade your service there.

26 REPLIES 26
galuple
I'm a Participant Level 2

Chipping in on this as well, as an avid skier at Cypress mountain I've noticed how dreadful the coverage is. Sometimes I have to walk around the parking lot to find a signal if I need to make a call, and forget being able to call anyone on the hill. A friend got hurt and we weren't able to even call the ski patrol for help because the call kept dropping. I've never had this problem with any other mountian. Even though it shows "3G" the signal is so weak that calls don't connect. 

Pupper
I'm a Contributor Level 1

https://www.cbc.ca/news/canada/british-columbia/snowboarder-avalanche-cypress-bc-1.5889305

 

I've talked to other people who work on Cypress and they, like me, have been Fido customers for years, and this year has been awful for their reception as well. I've changed my billing from auto to manual so I can cancel service and change providers at the end of the billing period. After more than 20 years, I'll be leaving Fido over this. It's no use getting a good price on a data plan that I can't use. If I wanted a 3G plan, I'd use Public Mobile.

 

And btw, someone was rescued from an avalanche yesterday because they had reception. I guess if they had Rogers or Fido he would have died.

Hello again,

 


@Pupper wrote:...And btw, someone was rescued from an avalanche yesterday because they had reception. I guess if they had Rogers or Fido he would have died.

  I am glad that snowboarder was rescued safely. However, that is a completely unfounded comment. There is no evidence of which tower that snowboarder's phone connected. With the exception of voLTE, voice calls and messages are transmitted via the '3G' networks. You, yourself noted that you get 3G reception. That connection would have been sufficient to make the necessary calls.

 

Cheers

 

 


Pupper
I'm a Contributor Level 1

Absolutely it's speculation, but I'd put money on it. Yes, if I'm lucky, I get 3G for a minute or 2. So, that spotty "service" doesn't count. Sometimes I get EDGE, which is useless because I gave up my flip phone years ago.

 

is there even a point to this forum? I doubt anyone who can actually do anything reads these. Really is a shame, Fido has been a good company with good reception. Maybe I'll start my own company with great prices and no reception. Fido isn't even mailing it in. But I guess when the company is based in some office tower the east, the west isn't relevant. 

FidoNick
Former Moderator

Yes, although Network Aid says there is no problem, you should still be able to file a report. If you can let your friends in the area that also experience trouble to do the same then our network team can investigate things quicker.

 

That said, to expedite things you can also gather the information we sent above and get in touch with us. This way tech support can open a ticket and our network teams can investigate! 

 

 



FidoNick
Former Moderator

Hey @Pupper!

 

Thanks so much for sharing your experience with us, we'd love to help get this resolved. 

 

Have you by any chance reported the network quality via the Network Aid section of the Fido app? We invite you to do that and let others in the area do the same - this way our network team can be aware!


Alternatively, you can also contact us with the specific location. You'll need to be transferred over to tech support and a ticket can be opened. Make sure you have the below info first so that they can send it right away, what we need is :

- The exact place where coverage is weak (exact address if possible)

- How far you need to go before coverage improves (an exact address or cross street) 

- The network type - LTE / 3G. Does it happen with both of those?

 

Please gather that information, and contact us when you can! 

 



Pupper
I'm a Contributor Level 1

Reception problems are in the base area at Cypress Mountain in West Vancouver BC. Reception has been fine for years. This year it is absolute garbage. It switches to 3G, LTE for a second, back to 3G. Edge. I'm trying to work here.

Pupper
I'm a Contributor Level 1

Network Aid Tells me there's nothing wrong with the network. But everyone knows there's something wrong with them at work.

Pupper
I'm a Contributor Level 1

The reception for both fido and Rogers on Cypress Mountain has gone downhill this season. It WAS good before, so something has changed. It's now complete garbage. Freedom and Shaw is just as useless, but at least they admit that it's out of area. It has been good for as long as I can remember- and now I get EDGE and 3G. Is Fido trying to get people to go back to flip phones?  I'm up there daily and I'm getting fed up with the lack of reception. I'll probably switch to Telus if it doesn't improve soon. I hope nobody dies on the mountain because their Rogers/ Fido phone didn't work when another network would have saved their lives.

Hey @Pupper

That is quite odd! We definitely don't want anyone to get hurt and not be able to reach out for help! Sad

 

If possible while at that location, I would recommend that you reach out to us by phone to speak to a technical support representative.

You can also send feedback directly through the NetworkAid feature on the Fido My Account app. 

 

Are you able to make phone calls when you're there? 

 

 

 



Ansm
I'm a Participant Level 2

For Fido app to work required Internet convection, which is this thread about

Hey @Ansm

 

Welcome to the Community!

 

I am not entirely sure I understand your request about the Fido My account app. Can you please clarify?



Ansm
I'm a Participant Level 2

Sorry , I mean I tried connections to Fido app, but there was no internet connection . And this thread is all about internet connection . 

Thank yo for the clarification! 

 

If you are located in the same area and are having trouble with your services, we would suggest reaching out to our technical support team via phone as Valerie suggested. 



Pupper
I'm a Contributor Level 1

Sometimes. It's very spotty. There is a cell tower up there, but idk whose it is. It's the biggest ski resort in Vancouver, and a Provincial park so it's odd that reception has recently gotten so bad. And someone did die on the mountain today- a hiker. The only way she was located (unfortunately, too late) was because she could phone. Calls occasionally work.

That's very sad to hear. Sad 

 

In regards to the reception issues, it would truly be best to speak with our technical support if you wish to report that the network strength has changed! 
You can contact us here and request to be transferred to them.

 

As @FidoAllan mentioned, you can also report any network issues through NetworkAid.

 

We appreciate the feedback!



Pupper
I'm a Contributor Level 1

I've spoken to a lot of people who are Fido and Rogers subscribers. They are furious at this season's spotty data. The Koodo and Telus customers are happy. I'll be leaving Fido after more than 20 years because of this. I need data when I'm on Cypress Mountain. Apparently Rogers even has a tower up there. It's not my responsibility to call and be on hold forever as prompt after prompt discourages me from phoning. Fido and Rogers needs to read their own forums and fix this. Too bad, really, I've been with Fido since it was Microcell. I was charged for over a year for a phone that I paid for and still stayed. But this garbage reception is the final straw and I'll be switching to Telus and getting less data for the same price. You see, it doesn't matter if I get more data if I can't use it.

Hello Pupper,

 

  Had you tried to enable roaming to access the Telus tower as extended coverage (Fido-EXT)? As noted in another post, it doesn't appear that the Fido/Rogers tower operates LTE network in the area. There may be other factors limiting their ability to offer LTE in the area. That said, Fido customers should be able to access the extended coverage on a temporary basis. As I understand it from their Twitter account, Telus had a significant outage in Western Canada about the time the OP started this thread. However, if you note Koodo and Telus customers are happy, it appears as though they have resolved that situation.

 

Hope this helps 😀

 

Cheers

 


Ansm
I'm a Participant Level 2

It worked with fido ext on Jan 26

cathalog
I'm a Participant Level 2

Wow, the timing of this post is very interesting. I googled "Fido Cypress Mountain" today to see what would come up and this thread appeared.

 

The fact of the matter is, something happened to the network in Cypress over the past few weeks. I used to have a perfectly capable connection up there, and recently, like the OP said, it is completely useless. The 3G coverage might as well not exist, as I can barely make a phone call.

 

Has anyone got any idea what could have happened? Both of the Fido-EXT networks don't work either.

 

Clicking in to the map posted by Cawtau above shows that there is a TELUS tower up there as well. My theory is that something happened to that tower which killed the connection - possibly related to our recent snowstorms?

 

I think the "SOLVED" tag should be removed from the thread.