Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Fido MyAccount keeps logging me out
Everytime I click the "make payment" button, fido signs me out and i get this message: "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again.". Payment through the app is not working either.
Resolved! Device Protection Monthly Charge
Hi Team, I recently ordered a phone and choose Device Protection on my account and while placing the order charge for device protection was 15.99, due to technical reasons I couldn't place the order. When contacted customer care the rep was able t...
Winback Lies and Horrible Customer Service
So, I have been a Fido customer for close to 15 years now. My phone has not been upgraded for close to 5 years as I just continue to buy phones outright to avoid continual plan increases and I decided to look into a new phone after seeing all of the ...
Prepaid Addon billing issues
Got a new iPhone and switched my SIM card into it. New device uses data so I purchased the addon via 611 and device works well with data. Unfortunately this now disables phone usage, which I used to see, in the web interfce once you log in. Only rep...
Resolved! Text messages travelling up north
Hello.I've been travelling up in Northern Nunavut in Pond Inlet. My phone picked up the local network here and calls and data have worked great. I have noticed that plain text messages don't seem to come in time though. Occasionally they come a fe...
