General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Worst customer service

I have been a loyal fido customer for 20 years. I have two phone lines with fido and today I experienced the worst customer experience specifically from a supervisorCan someone please provide me with the information for the Office of the President

Ria77 by I'm a Participant Level 2
  • 378 Views
  • 1 replies
  • 1 likes

"SWITCH FROM FREEDOM TO FIDO!"

Does someone have a similar problem as I do? I ported my phone number from Freedom to Fido. They offer 9GB for 39$. It was for me very interesting because Fido has better coverage compare to Freedom mobile. Unfortunately, they ported my phone number ...

PeLeg by I'm a Contributor Level 1
  • 4538 Views
  • 3 replies
  • 0 likes

Long Distance Charges for Toll Free number call to ASUS

Hi, How is everyone? I am sharing my experiences with all FIDO customer. Two weeks ago I bought an ASUS router @ Best Buy. I called the ASUS Toll Free number for Technical Support. I receive my Fido bill yesterday by mail @ 12:06 PM and I was surpris...

J2014 by I'm a Contributor Level 1
  • 2187 Views
  • 14 replies
  • 0 likes

Resolved! Incorrect SIM error

I aded a new line, (monthly plan), to my Fido account and received the new SIM. It is going into my wife's Huawei P20 which was on a Rogers plan and we are porting the number. The only instructions included with the new SIM say "Activate at fido.ca/s...

HappyM by I'm a Participant Level 2
  • 1029 Views
  • 2 replies
  • 0 likes

Cannot access voicemail

Hello,When I try to access my voicemail, it says to enter my 10 digit phone number, but when I do, it tells the number doesn't exist for some reason?I have an iPhone 6. Thanks

pttt by I'm a Participant Level 1
  • 365 Views
  • 1 replies
  • 0 likes