General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Error changing phone number

I am trying to change my phone number to an Ontario number, but I keep getting an error message. I don't want to call and pay the fee to change my number on the phone. I have tried different browsers and clearing my cache already. 

Resolved! Option for Interac has disappeared

I received my Fido bill for this month and when I went to make a payment with the interac option through my computer, it wasn't there. I cleared my cache & history however when I went to try again, it still did not populate. Have you guys officially ...

m_pluto by I'm a participant level 2
  • 4 replies

No service, for 3 to 4 days

This is getting really bad. I have gotten no service what so ever. I still charged charge the full amount but your not delivering. It has been 3 days where I see on my phone "Fido unavailable". no service and can not even connect to your cell tower. ...

1lifanrider by I'm a participant level 3
  • 1 replies

Resolved! Phone calls Not Working

Hi!   I've been with Fido 2 years and for the last 2 years I've had sporadic issues with calls going straight to my voicemail without even ringing, or when I try to place a call, it just tries for 20 sec (without ringing) then just ends the call.    ...

DD222 by I'm a participant level 2
  • 2 replies

Unexpected large bill

Hi Guys,   I received my FIdo bill yesterday and to my disbelief I was charged a bill of $768, upon enquiring further, I was told by the customer care that, it  was because I had overused my long distance calling minutes.   But I didn't get any notif...

Ghhvjjkkkll by I'm a participant level 1
  • 1 replies