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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Unauthorized and Fraud charge

Hello, I had received an unauthorized charge for $11.55 on my bill, which I wasn't aware of. Though I have paid my bill just to avoid the over charges, I had to contact support twice , no doubt both the Agents were really helpful and they could only ...

Joy_205 by I'm a Participant Level 1
  • 524 Views
  • 1 replies
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Temporary suspending my phone plan

Hello, I called Fido last month to suspend my phone plans on 12-month suspension. I have two numbers under my account but only one got suspended. I am overseas now and it is difficult to make a call. I don't know why my other phone number did not get...

seunga by I'm a Participant Level 1
  • 372 Views
  • 1 replies
  • 0 likes

Resolved! Temporary suspension: device balance

Will I have to pay for a device in full before temporarily suspending my account? I'm considering getting a new phone, but may have to be away for a few months later this year (though who knows if that's still possible).

lwiza80 by I'm a Participant Level 1
  • 625 Views
  • 1 replies
  • 0 likes