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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Billing and Taxes

I am a recently new Fido customer living in Alberta. Today I was emailed my first bill for the amount of $114.06. The amount is conflicting with the information given to me by an agent at The Mobility Store and also a Fido customer service rep who I ...

JLH302 by I'm a participant level 1
  • 659 Views
  • 1 replies
  • 0 likes

Resolved! Need to contact the Office of the President

My phone became permanently locked when tech support/customer service gave me the wrong codes to unlock the sim network code. I spoke to Yaas (at the Vancouver office) and told her I only had ten chances to enter the code -- and she gave me wrong cod...

Vknow by I'm a participant level 1
  • 1055 Views
  • 1 replies
  • 0 likes

Resolved! Port number

I am not able to reach customer service through *611 or 1888 481 3436 numbers. I would like to port my existing Bell phone number to Fido. I've now received the phone and SIM Card which is activated in Fido.  Can someone help to which helpdesk number...

Srisrinis by I'm a participant level 2
  • 4334 Views
  • 5 replies
  • 1 likes

Reward for Loyalty

Been with Fido since 2005. Currently I have two lines. $65/10gb + 5gb bonus I went to store and kids infront of me were getting $35/10gb first year, $40/10gb second year. Finally my turn came. I was told since I have been with Fido for 16 years that ...

Pheonix by I'm a participant level 3
  • 1964 Views
  • 7 replies
  • 0 likes