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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How long before I receive order confirmation?
I placed an order online last night at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Upon logging out and then back in I can see the plan was changed. Almost a day later and still no email. Alre...
Resolved! Pretty bad Fido roam option for USA
It doesn't make sense to pay $12 /day for using phone in USA. Travelling is frequent to USA for people than travelling to other countries. Fido need to come with better option in terms of pricing for using phones in USA.
Resolved! Fido winback broken promise
someone from the Fido winback team promised me a deal for two years. After a year, fido increased my plan by $5 a month. i spoke to a Fido rep, after an hour on the phone they gave me a special deal and are adding a $5 bill credit for the next 6 m...
Resolved! Agent sold a pre-owned device saying it is brand new
Hi, I had purchased an iPhone XR online 8 months before. The agent sold the phone to me saying it is a "brand new iPhone on sale". When I asked if it is a pre-owned device, he said it was brand new and I have the chat transcript with the full convers...
Resolved! Voicemail Inbox Number
I received a notification on the phone that there was an Urgent Voice Mail, when I went to collect it and pressed "1" on the keypad it went right in to dialing a long distance number in Alberta. I hung up right away and did not let the call go throug...
