General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23981 Views
  • 0 replies
  • 8 likes

Resolved! $10/mo 4GB tablet plan byod

Trying to add new tablet plans using my own device. The web page https://www.fido.ca/consumer/tablets says you can add a tablet or bring your own but there doesn't seem to be a way to get past the select tablet page. I'd like to do this online withi...

timr01 by I'm a participant level 2
  • 2745 Views
  • 5 replies
  • 0 likes

Resolved! No update on my account's billing

Hello, My account's billing of fido hasn't been updated since October 2021, I don't know why, could you help me to check it? Thank you for help and have a nice day! Best, Yang

ymfeelcn_0-1643994152845.png
ymfeelcn by I'm a participant level 1
  • 759 Views
  • 1 replies
  • 0 likes

Fido ambassador program

I recently signed up for Fido and enrolled in the fido ambassador program. I have never had a worse customer experience in my life than signing up for Fido. I called customer support and waited 40 mins and then they escalated me to another team and I...

Sid16 by I'm a participant level 1
  • 1553 Views
  • 2 replies
  • 0 likes

Resolved! Over billed and charged

I reeceived bill of 843 i understand its because of upgrading my new phone but still it shouldnt be that much , i wanted to see the break down of my bill , but its not even allowing me to do that , its isnt fair to pay bills without even seeing the b...