General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Resolved! Port number

I am not able to reach customer service through *611 or 1888 481 3436 numbers. I would like to port my existing Bell phone number to Fido. I've now received the phone and SIM Card which is activated in Fido.  Can someone help to which helpdesk number...

Srisrinis by I'm a participant level 2
  • 4330 Views
  • 5 replies
  • 1 likes

Reward for Loyalty

Been with Fido since 2005. Currently I have two lines. $65/10gb + 5gb bonus I went to store and kids infront of me were getting $35/10gb first year, $40/10gb second year. Finally my turn came. I was told since I have been with Fido for 16 years that ...

Pheonix by I'm a participant level 3
  • 1959 Views
  • 7 replies
  • 0 likes

what is the email address for customer service?

I can not find it anywhere on the contact us page. The person in store said I needed to email customer service the documents pertaining to my parents account and I can not find anything. They make it impossible to contact them.

myles403 by I'm a participant level 1
  • 886 Views
  • 1 replies
  • 0 likes

5G mobile support

Can you tell me if Fido provides 5G mobile support? If not, is that planned anywhere in future? Thanks!

Homosap1ens by I'm a participant level 2
  • 14678 Views
  • 11 replies
  • 0 likes

Getting a phone on contract

Hi there, I'm looking to upgrade my phone and saw a fabulous deal with Fido's Payment Program that lasts 24 months. I was wondering if anyone has any advice or cons for signing the 2-year contract? I had a friend who got a nice deal on her phone and ...

hananakhan by I'm a participant level 1
  • 1085 Views
  • 2 replies
  • 0 likes