OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Disappointed with Fido Mobile customer service
I'm so disappointed with my experience tranferring my mobile to Fido. In fact, Fido agents are so reckless and no one truely cares about their customer. On Dec 27, 2020, when all mobile companies (virgin, koodo, fido etc) offered the same boxing week...
customer support
General support need to be mindful of terms and tone when "trying" to assist a customer. If a customer no longer wants to speak to you, why do you try to remain on the line and try to get your point accross? Learn to not reference "legal" especiall...
I'll be leaving fido after 16 years.
I was billed for long distance to u.s. You'd think being a loyal customer, they would have my best interest in mind. Rather than bill me, automatically put the 5 buck add on for u.s. In near 6 months plan is over and maybe even before this gonna sta...
Amazing customer service experience!
Good afternoon,My home internet modem was not working, and I phoned in and spoke with Juan. He was extremely helpful, and assisted in resetting my modem. He gave excellent tips and advice.I am very happy with Fido and this service call!Thank you Ju...
Resolved! 5 GB of extra data from promotional offer gone
Hey, last month I received a promotional offer saying that I got extra 5gb of data per month on top of my existing data of 6gb. However, just today I logged into my account and removed the 5gb of data. I thought that extra data would carry over to ea...
