General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Retention or Loyalty Departments?

I recently came across a deal from another wireless provider that I'm very interested in, but I've been a Fido customer for over 15 years and would like to stay that way if a similar offer can be made.Does Fido still have a rentention/loyalty departm...

lengjia by I'm a Participant Level 2
  • 1 replies

New number

I just changed my number recently and a collection agency is calling me again.How are they getting my number?

gypsygemeni by I'm a Participant Level 1
  • 1 replies

VICTIM OF FRAUD: no help from fido!!!

Someone updated my email address to a different one, ordered a new phone and plan on my account and had it shipped to some random address. My credit card company alerted me that my monthly fido bill was higher than usual (by like $200!) and I logged ...