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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

You need to change.

Look i was on twitter, and now I'm gear to change this.  I think cell phone companies need to revaluate how they do business with consumers. so you're like a service provider but you also are a device provider at the same time. most of our devices co...

Jwa89 by I'm a participant level 1
  • 2244 Views
  • 5 replies
  • 0 likes

Resolved! Huge phone bill

Hi there, I got a huge phone bill due to long distance. I had a family emergency and I had to do that then the situation escalated and I ended up leaving the country. I came back recently and phoned Fido to ask why I don't have service and they told ...

Sal-Al by I'm a participant level 2
  • 3976 Views
  • 9 replies
  • 0 likes

Resolved! No tracking or confirmation email

Hi, I have ordered a new phone from you guys 4 days ago and can see that the downpayment has been deducted from my credit card. I am yet to receive any sort of confirmation or tracking information from Fido and it is starting to be worrisome at this ...

arjungk92 by I'm a participant level 2
  • 1560 Views
  • 2 replies
  • 0 likes

Resolved! Upgrade sim card on Prepaid

I hope that someone can help me.  I need to change my sim card on a prepaid.  I see that it can be done online on a monthly plan but seems impossible on a prepaid plan.  Need to update my sim card because my new phone take a micro sim card. I would r...

Daniela688 by I'm a participant level 2
  • 2295 Views
  • 4 replies
  • 0 likes