Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Does Fido care about losing customers?
Hello. Long time fido customer that just ported one line to another provider. I received a text that there would a be a call from them to do a winback offer. One month later, no call. I now see people are getting 15GB data bonuses given to them for f...
Resolved! Is Fido down?
I can't call out nor receive calls since 9 am. Nov 24, 2021
Resolved! Is Bonus Data Permanent?
Hello Fido forum, I am considering switching my monthly plan to the current promotion $45 for 4GB (1+bonus 3). Is the bonus 3GB of data permanent as long as I keep the plan or does it expire? I have read the terms and conditions on the Fido.ca Plans ...
Keep on been charge for a phone I returned July 2020
Hello Fido Support,Back in July 2020 I returned a phone I ordered but end up not using.Since then, every billing cicle I get harrassed to pay for a phone they already recevied back, I have to waste my time explaining that over and over again and agai...
Phone callback service just puts you on hold lol
After going through the menu labyrinth just to try to speak to someone about a bill, I opted for the callback service. After inputting the number and pressing "any key" to complete, I pressed star(*) just because it was the first thing I hit. The mac...
