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Bill credit of $100 pending for too long

Prasunjha
I'm a Participant Level 2
I'm a Participant Level 2

This is with respect to my concern regarding applying promised bill credit of the remaining $ 100 for my new BYOD Fido mobile plan. Per the plan's terms and conditions, this credit was supposed to be credited to my bill a few months back. Since then I contact around 3-4 times after waiting for the subsequent bills, hoping that the $100 remaining credit would be reflected in the bill. But, each time I called customer service, I was assured that this credit has been applied and will be reflected in the next bill.
Since this tends to repeat in each billing cycle without any solution, I thought to reach out via email so that I don't have to call each time and spend around 1 hr in the call when the representative is investigating leading to nothing.

Just to let you know that when I agreed to this connection with Fido since I was an old returning customer, I had to breach the contract with my previous operator where I had to pay around $400 as a penalty. I was not expecting this quality of service post that.

3 REPLIES 3

FidoPhilippe
Moderator
Moderator

Hey @Prasunjha! Philippe here. I hope you're doing well. Smiley

 

I can certainly understand your frustration there. I sincerely apologise if the credit was not added when it was supposed to!

 

Has there been any update since your last post?

 

Just let us know.



Prasunjha
I'm a Participant Level 2
I'm a Participant Level 2

Hi Philippe,

There is no change in the status yet.

Thanks for the update @Prasunjha

 

We'll be happy to take a closer look at it. To get started, you can reach out to us using these methods and our team will be able to assist you Smiley