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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Upgrade sim card on Prepaid
I hope that someone can help me. I need to change my sim card on a prepaid. I see that it can be done online on a monthly plan but seems impossible on a prepaid plan. Need to update my sim card because my new phone take a micro sim card. I would r...
Resolved! Update/change SIM (Prepaid)
Good Morning, As I can only find posts up to January 2021, am re-posting in the hopes of obtaining the latest information. Is it still the case that Fido Prepaid clients who lose their phone, need to go in-store to activate a new SIM card? If we have...
Resolved! Fido not refunding the amount
Hi. I purchased a phone from Fido in November with a down payment of $79.10 and returned it after 2 days. I cancelled my account and its been showing -79.10 from the past 4 months. Whenever I call customer care they always have one answer it takes 2-...
Possible Phone Scam?
So I recieve a call from "FIDO" many times/week it seems, saying "Hi, you have an important message from FIDO at P.O. Box blah, blah, Montreal Quebec..." and by this time I just hang up. I always pay my bills on time, and I'm next to certain this is ...
Fido store brossard
I had issues with my fido bill which the customer care was not able to solve. They recommended me to visit fido store. Rohul from brossard store helped Me in a great way to address my issues. Thanks a ton rohul and keep up the good work RegardsPranav
