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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Lost Sim - Moved Internationally
Hi, My phone was lost on my last day in Canada. I have now moved to Australia, but to confirm my identity for things like banking I still require access to my old number. I have scoured the help page but I can't find a way to simply re-order a sim c...
Resolved! Kudos to customer service agent Paula!
I want to give a shoutout to Paula for providing fast and easy customer service on my most recent call. She understood my issue the first time I explained it and rectified it without me having to go back and forth. She was also very personable and ev...
Resolved! Winback Credit
I don't recommend people taking Fido's winback offer. I was offered a $100 credit for each of my phone lines. It's now been 4 months later and multiple calls to customer service, and still no credits on my account. The Fido customer service reps sa...
Resolved! Tired of Fido games!
So to start I had $40 plan with Fido and had an exclusive offer on my account to upgrade my phone to s22 for $20.84 per month with 0 down.I thought to give customer service a call to ask if they have any other loyalty discounts, I was connected to an...
How to obtain an esim card?
Hi, I have been using two phones, one with Fido from Canada, the other one from another country, now I see that there's esim card which can be used together with a physical sim card on the same phone. How can I get an esim card from fido? Can I get f...
