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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23982 Views
  • 0 replies
  • 8 likes

Promised $150 bill credit not showing on invoice

Hello,I just purchased a new phone and renewed my contract (purchased a new plan to be exact) online. Part of the new deal was a $150 bill credit which was an online-only promotion. I called customer service BEFORE finalizing my purchase to ask how t...

KristinaK by I'm a participant level 1
  • 1726 Views
  • 3 replies
  • 0 likes

Winback call

Hi i left Fido a few months ago i got a winback call a few weeks ago, I asked for time to think it over and call me back i have yet to be called back i used the live chat, per agent no record strange any way I can get the winback agent to contact me ...

Gwoo by I'm a participant level 1
  • 798 Views
  • 1 replies
  • 0 likes

Resolved! Tablet Plan for Smartphone

Good day, I just want to ask. I already have an Fido postpaid account and decided to order a tablet plan with a preowned tablet; however, I am not planning to use the tablet plan on a tablet and I want to use it on my other SMARTPHONE. Will Fido bloc...

Iiiihuh by I'm a participant level 2
  • 2468 Views
  • 4 replies
  • 0 likes

Long hold time to correct long distance billing

I'm very upset from Fido service. Their customer service is so much useless. I already have 1000min international calling in my plan, but they still charged for it. When i called them for adjustment for my bill. they too 1.5 hr hour call.

NeerajSingh by I'm a participant level 1
  • 680 Views
  • 1 replies
  • 0 likes

Resolved! Charged Fido Roam for unknown services

I have been a Fido customer for quite a long time. I have a good understand with the Fido Roaming services as I have multiple traveling experience with the Fido phone. Recently I have been traveling back home and had lost my device including the SIM ...

Floras18 by I'm a participant level 2
  • 2191 Views
  • 4 replies
  • 0 likes