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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23589 Views
  • 0 replies
  • 8 likes

Fido terrible service

wait times are triple what they say, service workers are young andfull of attitude and they never give you a call back, Fido  worst company in whole the planet

Cancelled account still being billed

I cancelled my Fido account on September 25 and was billed for the outstanding balance on that day.  I have since been billed on October 6, November 5 and received notice that i will be billed again on December 5.  The website offers no way to speak ...

alljay by I'm a participant level 1
  • 419 Views
  • 1 replies
  • 1 likes

Why would anyone stay with Fido?

I am a long-term (over a decade) Fido customer. My current plan is a small Fido pulse plan ($40/month). I need a new phone. However, with no notification of such a policy change, Fido suddenly will not allow me to keep my current plan while also upgr...

myst_riven by I'm a participant level 1
  • 502 Views
  • 1 replies
  • 1 likes

Resolved! How to cancel Fido

I need to cancel Fido service but I tried to call, it ask me to wait more than 3 hours, and I went to store, the rep. said they cannot cancel in store, I have to call. It's ridiculous. I need to connect to someone to deal with, or show me if there is...

weilingwu by I'm a participant level 1
  • 841 Views
  • 1 replies
  • 0 likes