Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Promised $150 bill credit not showing on invoice
Hello,I just purchased a new phone and renewed my contract (purchased a new plan to be exact) online. Part of the new deal was a $150 bill credit which was an online-only promotion. I called customer service BEFORE finalizing my purchase to ask how t...
Winback call
Hi i left Fido a few months ago i got a winback call a few weeks ago, I asked for time to think it over and call me back i have yet to be called back i used the live chat, per agent no record strange any way I can get the winback agent to contact me ...
Resolved! Tablet Plan for Smartphone
Good day, I just want to ask. I already have an Fido postpaid account and decided to order a tablet plan with a preowned tablet; however, I am not planning to use the tablet plan on a tablet and I want to use it on my other SMARTPHONE. Will Fido bloc...
Long hold time to correct long distance billing
I'm very upset from Fido service. Their customer service is so much useless. I already have 1000min international calling in my plan, but they still charged for it. When i called them for adjustment for my bill. they too 1.5 hr hour call.
Resolved! Charged Fido Roam for unknown services
I have been a Fido customer for quite a long time. I have a good understand with the Fido Roaming services as I have multiple traveling experience with the Fido phone. Recently I have been traveling back home and had lost my device including the SIM ...
