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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Missing Last Name in account
When i bought new number with fido that time i gave my driving license as a ID but fido employee did not add my last name on my account. I lost my device and now i am facing issue with claiming from likewize they are rejecting my docs due to mismatch...
Resolved! Unresponsive Agents
There is a rare glitch affecting my Fido account which makes it impossible to access my bills/statements (both on mobile and laptop). Spanning whenever I've had free time over the past month, I've talked to 3 online agents and visited an in person st...
Resolved! Transferring from a Telus account
Hi, I'm transferring my phone from Telus to Fido. I've just received my Fido SIM card and need to activate it. The online service via my Mobile Dashboard\Upgrade SIM Card will not recognize the Telus 19 digit SIM number (imprinted on their card) - it...
Data Issue
I just swtiched to fido about a week ago, got a 20GB plan thinking I will finally be able to use all the data I want. However, the data is so slow, apps like snapchat and instagram barley work, and safari takes 5 mins to load a website on data. All I...
Comparing my plan options with add-on
I could use a bit more data each month, but want to know what I'd be sacrificing from my old plan (if anything)? I just remember the Pulse plan being a really good deal at the time. But is it anymore? I'm currently financing my iPhone 12 from Fido fo...
