General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fraud case status

Hi,   I noticed changes applied to my account without my permission, contacted the customer support and opened a fraud case.   It's been 2 weeks already and I still have not received any feedback from the fraud department.   Does anyone know if I can...

star611 by I'm a Participant Level 2
  • 1 replies

Resolved! Voice message retrieval

Just upgraded my phone and updated the SIM card. When I tried to access the voice messaging centre, I was asked to enter the 10 digit cell phone number and  # key to retrieve my messages. Did that as instructed but the response was “that number is in...

laomian by I'm a Participant Level 2
  • 3 replies

Fido Fraud Management

I ordered a new phone with a new line on Thursday last week and noticed yesterday that I had not received any more updates about my order - since Fido promises orders to be fulfilled in 2-5 business days. I chatted with a representative who told me t...