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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24012 Views
  • 0 replies
  • 8 likes

Resolved! Fido winback broken promise

someone from the Fido winback team promised me a deal for two years.  After a year, fido increased my plan by $5 a month.   i spoke to a Fido rep, after an hour on the phone they gave me a special deal and are adding a $5 bill credit for the next 6 m...

Cm2017 by I'm a contributor level 2
  • 1085 Views
  • 1 replies
  • 1 likes

Resolved! Agent sold a pre-owned device saying it is brand new

Hi, I had purchased an iPhone XR online 8 months before. The agent sold the phone to me saying it is a "brand new iPhone on sale". When I asked if it is a pre-owned device, he said it was brand new and I have the chat transcript with the full convers...

felixkply by I'm a participant level 1
  • 896 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Inbox Number

I received a notification on the phone that there was an Urgent Voice Mail, when I went to collect it and pressed "1" on the keypad it went right in to dialing a long distance number in Alberta. I hung up right away and did not let the call go throug...

polar47 by I'm a participant level 2
  • 2826 Views
  • 3 replies
  • 0 likes

Resolved! Can I receive SMS in Hong Kong with a prepaid plan?

Dear all, I will be travelling to Hong Kong for several months, I am currently on a normal monthly plan, looking to change to a prepaid plan, will I be able to receive text messages (SMS) in Hong Kong with a prepaid plan?  Does receiving SMS in Hong ...

G35C by I'm a participant level 2
  • 2746 Views
  • 4 replies
  • 0 likes

Resolved! Blacklisting?

Can Fido blacklist a phone after a plan has been suspended due to nonpayment? And if so, is there a link where one can find this online? Thank you!

dxmstle by I'm a participant level 1
  • 949 Views
  • 1 replies
  • 0 likes