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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido holiday deal

Ppl I know who are Fido loyal customers get holiday deals for lower price recently but Fido wouldn't offer to me when tried online chat and phone call - have to switch to another provider even after using Fido for years. Other provider provides bette...

TB14 by I'm a Participant Level 1
  • 415 Views
  • 1 replies
  • 0 likes

Questions about plan details

Hi, I decided to post here after I gave up on live chat and phone call as waiting time is exceeded 1h. I have couple of questions, which I hope to get a reply for.(1) (Upgrade Plan) Did Fido stop offereing Unlimited Canada Wide Minutes (no cap)? Beca...

alwaqfi by I'm a Participant Level 2
  • 349 Views
  • 1 replies
  • 0 likes

Resolved! Request to mask part of account re bill notification email

Hi Fido friends,I've noticed my account number is not partially masked when I receive bill reminders sent by email. If you've entered an email in my profile preferences, Fido system setup to automatically send you bill reminders that way too. I  did ...

Scooby-Doo by I'm Qualified Level 1
  • 1276 Views
  • 4 replies
  • 1 likes

Dame complaint

I have now been waiting gand on this call for over 45 minutes I was transferred to a supervisor and now waiting another 30 minutes what nonsense 2021 a new cell company 

DMeredith by I'm a Participant Level 2
  • 282 Views
  • 1 replies
  • 0 likes