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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24040 Views
  • 0 replies
  • 8 likes

I ordered my phone over a month ago

Hello, I ordered a CPO iPhone 13 December 26th through livechat they said I could receive a confirmation email of my order I didn't receive anything. I contacted Fido 3 times, called the verification line.. everyone said it is all good and that it's ...

HannahM993 by I'm a participant level 1
  • 2123 Views
  • 4 replies
  • 0 likes

Resolved! Automatic Payments and FIDO Paper Statements

Currently I,1. Receive PAPER statements (a must - do NOT want to change this)2. PAY bill MANUALLY online   Q1:  If I choose AUTOMATIC Payment by credit card - how are future Fido Bills sent - paper mail or email only?Q2.  If bills change to email, ho...

JacquiA by I'm a participant level 2
  • 1226 Views
  • 2 replies
  • 0 likes

Resolved! Fido Roam Price Increase?

I started my service a little over a year ago with Fido. One of the main reasons was that I liked their Roam Like Home option @ $5.00 per day and billing of up to 10 days per month only. Total $50.00 per month.   With Fido's new pricing policies it i...

3699 by I'm a participant level 2
  • 22139 Views
  • 31 replies
  • 2 likes

Resolved! Suspension of account

Hi Fido Thank you very much for holding my mobile account for two months from 10th March 2022 to 9th May 2022 .  Since I am still in India, you are therefore,requested to hold my mobile connection for one more month i.efrom 10th May to 9th June2022. ...

Vpsharma by I'm a participant level 2
  • 1019 Views
  • 1 replies
  • 0 likes

Data usage mishandled

Halfway thru my monthly cycle I got the message that 91% of my data is used up. Turns out MS exchange has been syncing in the background eating up a couple of hundred mb's.. Now I am a diligent person, so I do my homework to turn off the mobile data ...

SimeonM by I'm a participant level 2
  • 7565 Views
  • 11 replies
  • 0 likes