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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23680 Views
  • 0 replies
  • 8 likes

Resolved! Samsung Galaxy S20 FE was put on backorder

Hi.I'd upgraded my plan and device (to S20 FE) online here on fido.ca on November 27th 2021.I also made a downpayment for the device of $135 to reduce monthly cost.After that I received an e-mail notification that my payment was updated. As of now I ...

agits by I'm a participant level 2
  • 1125 Views
  • 3 replies
  • 0 likes

Victim of fraud!!

I have been a victim of fraud and have not received any support from fido!!!Last week I realized that someone hacked into my account and ordered and received two iPhone 11 phones with a total value of more than $3500. I immediately called fido and in...

sadeghianv by I'm a participant level 2
  • 2293 Views
  • 5 replies
  • 0 likes

no confirmation email

Hi, I ordered a new phone on the morning of November 27 and still have not received a confirmation email as of this evening on November 30th. How long should this typically take? I read 24-48 hours in a different forum post, but I'm well beyond that ...

jacobv33 by I'm a participant level 2
  • 1283 Views
  • 4 replies
  • 0 likes

Smartphone has often full bars but no internet

Few places I go, I have full bars and 4G on my OnePlus 8T Smartphone, but nothing opens. At first I thought it was my Sim card so I changed the sim but still same issue.Any ideas why that's happening? Thanks

Jagarm by I'm a participant level 1
  • 599 Views
  • 1 replies
  • 0 likes