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Talking to a rep instead of Jack

Rambo001
I'm a Participant Level 1
I'm a Participant Level 1

How do you get a live oerson to talk to you o Fido I am sick and tired of talking to  jack and getting nothing accomplished  DO THEY HAVE A PHONE NUMBER THAT GO'S DIRECTLY TO A SERVICE REP.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Rambo001,

 

Welcome to the community!

 

I'm not sure what is happening with Fido's IVR I also tried contacting customer service and the option to speak with someone just sends you a text for ASK JACK and hangs up. What I did was select to option to make a change and then cancel service and was able to speak with someone, hopefully, Fido can sort that out soon.