Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Ongoing unresolved issues
Is there anyway to talk with someone above customer service. I have a serious ongoing unresolved issue and I have spent hours dealing with different customer service people who have told different information yet nothing has come closer to a resoluti...
Resolved! Upgrade pending
I just upgraded my phone, looks like something went wrong, so I backed up and says upgrade pending check my account, my money was taken from my card already but yet have not recieved any confirmation page nor email that my order was been recieved or ...
No confirmation for phone upgrade
received any sort of confirmation email or message of any sort . I am wondering if my order has gone through and has been received properly . Please advise.
Customer service with an attitude
Called customer service to address an issue today and spoke to a very rude customer service employee. I asked to speak to a supervisor and was told quite "not going to happen". Also asked the employee to repeat their name and was told "I am not going...
Resolved! Phone never received, then order cancelled
Hi everyone, this is a weird thing ever in my life. Let me tell you my experience with Fido service and how they treat a loyalty customer ( I have been with Fido for almost 7 years). Back in December 26, I have ordered an Iphone Xs Max for a pretty g...
