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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido extra - Shaw Academy is bogus

I recently started Shaw Academy as per Fido extra offer free one online course. This course is scheduled to 4 week. 2 week pass on and now it asks to register and pay money to continue. Shaw Academy supposed to offer one course completely free as per...

Samshah by I'm a Participant Level 1
  • 15495 Views
  • 28 replies
  • 3 likes

Change Plan

Hi there, I just changed my plan to add data and was told on live chat (have the transcript and the pdf) that this will start on the new billing cycle which is be after Dec 8th. When I go online into my account details it has my new plan already list...

curious by I'm a Contributor Level 1
  • 316 Views
  • 1 replies
  • 0 likes

Resolved! Online plan purchase

Made an online plan purchase. Waitng for Sim card shipment confirmation. Is it possible to pickup sim card at Fido booth in mall instead?

Ertip88 by I'm a Participant Level 2
  • 370 Views
  • 1 replies
  • 0 likes

Mobile Service Agreement & Account Change Confirmation

Good Evening,  I have recently upgraded my account with Fido. After speaking with the customer care representative, I have received my Mobile Service Agreement and Account Change Confirmation. My main concern is that the promotional offer/discount th...

Tanyak14 by I'm a Participant Level 2
  • 529 Views
  • 3 replies
  • 2 likes

Resolved! data /text /talk Plan

 I currently have a 2GB plan which fido charges me 45$ for. I just recently renewed and upgraded to a new phone along with a  2 year commitment.   Now I see that there's plan with 4GB for the same exact price 45$. As a long time loyal customer why wa...

sb62 by I'm a Participant Level 2
  • 493 Views
  • 2 replies
  • 0 likes