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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23493 Views
  • 0 replies
  • 8 likes

Resolved! Discount not applied

Hi, I am an international student and wanted an affordable plan so opted for the $55 plan with an additional $10 back to school discount. The first and the second bill didn't show the discount and I had to do a lot of back and forth to the center poi...

Rohit93 by I'm a participant level 3
  • 2039 Views
  • 3 replies
  • 0 likes

Credit card payment

How do I either:1. Remove/delete registered CC OR2.Edit existing CC (the old one is expired)And dont tell me to click on "Edit" beside CC number and correct it because I tried it and it is NOT working.Any other options?Thank you.

LedenKao by I'm a participant level 1
  • 461 Views
  • 1 replies
  • 0 likes

Can't make heads or tails of bill.

Hi, I'm new to forum. Had Fido service for a few months now. Has been ok overall. I make payments on bill pay CIBC app, shows paid immediately, but seems to take a few days to process. Then I get an email from Fido thanking for payment. I'd rather do...

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Degener8 by I'm a participant level 1
  • 601 Views
  • 1 replies
  • 0 likes

Resolved! Fido coverage

Hello  I live near capilano bridge and there isn't enough coverage here. My phone keeps disconnecting from fido and reconnecting,  making it hard to make calls and send texts.Is there anything fido can do to help me with this? Like change my connecti...

Jsueu3jeus by I'm a participant level 2
  • 1306 Views
  • 1 replies
  • 0 likes