Called customer service to address an issue today and spoke to a very rude customer service employee. I asked to speak to a supervisor and was told quite "not going to happen". Also asked the employee to repeat their name and was told "I am not going to tell you my name again as I did it in the beginning". Told the rep I want to speak to a supervisor and I have been cordial at which point he stated "no no you have not". I was very polite but when I ask to speak to a supervisor and get a poor response obviously one would become abrupt which I was but I still remained polite. As a customer for over 10ths I am extremely dissatisfied with today's interaction. When a customer asks to speak to a supervisor to get help that was not being provided and is told no, that is rather negligent and reflects poorly on the company. Absolutely unhappy with Fido and frankly, would not recommend them or any parent companies to deal with.