Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can’t speak with a phone agent anymore. Impossible data usage.
Why has Fido removed the option to connect with a live agent by phone? Live Chat agents are definitely not the same. I wasted 2 hours of my time last week waiting in queue for my turn, then waiting some more for replies each time -- only to be sponta...
Resolved! "You have a past due balance that is subject to daily interest charges."
I joined Fido just over a month ago. I set up automatic payment immediately after opening my account. I just found this notification when I checked my account online this morning. Should I ignore it? Thank you.
Fido Win back team and back office messed up my phone plan
Fido Winback team reached out to me 3 weeks ago to sell a phone plan. I accepted the plan but when they sent me the confirmation email, EVERYTHING was wrong. i wanted a new iphone 12 pro max, but they send me a pre-certificated iphone 13. also the pr...
Fido Referral benefit not credited
I was referred by my friend and I am new to canada and I (referee) did not transfer existing number from any provider but bought a new connection from FIDO on 1st May, however I later changed the phone number using fido online service. Upon complaini...
False offer
I received an offer today for a two dollar per month phone with a 20 GB per month plan for $45. When I try to accept the offer within four hours of receiving the offer I was told that is no longer available.
