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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23671 Views
  • 0 replies
  • 8 likes

Resolved! Second Bill Issues

Well, here I am with an issue with my second consecutive bill. My previous first billing issue was not resolved. I seem to get a different bill amount every month. https://forums.fido.ca/t5/General-Support/First-Bill-issues-new-Porting-Line/m-p/18885...

inkitchen by I'm a contributor level 1
  • 612 Views
  • 1 replies
  • 0 likes

First Bill issues - new Porting Line

Hello,I recently ported in my number into Fido. After reviewing my first bill, it appears that I have been charged for my ported number as well as a "new" number for the first month. I am trying to reach the customer service but got disconnected afte...

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inkitchen by I'm a contributor level 1
  • 1749 Views
  • 8 replies
  • 0 likes

Resolved! Overage charge

I just saw my bill today and I got a 50 dollar charge for a 500mb overage?? in 2022?? you can't be serious Fido.

acerbits by I'm a participant level 1
  • 890 Views
  • 1 replies
  • 0 likes

Resolved! I need a SIM card with a PIN

Hello. I want to order a new SIM card because mine lacks a PIN. Do all new SIM cards come with a PIN or I need to make some kind of special demand? How does this work? Thanks 

jenia by I'm a participant level 1
  • 1554 Views
  • 1 replies
  • 0 likes

Customer service ABOVE AND BEYOND.

Hi, I went to Fido Store at Eaton Centre on January 27th to get a new SIM card and Screen protector.  Danny,  your customer specialist in the store,  was extremely helpful, very knowledgeable,  patience, helpful advice, friendly and positive attitude...

DSQ2 by I'm a participant level 2
  • 647 Views
  • 1 replies
  • 4 likes