Whatever happened to being credited for the July outage?

[GoldKing3]

There was all this talk of the August bill being credited due to the nationwide Rogers network outage in July.

Did anyone ever actually recieve the credit they promised? 

I certainly did not recieve anything.

[KAPABLE-K]

Hello @GoldKing3,

You should have gotten the credit on your September invoice I can confirm as the credit was applied automatically on my September invoice.

If this was not the case for you then I would suggest you contact customer service directly and they can better assist you.

[GoldKing3]

I can confirm with 100% certainty that there was NO CREDIT applied on my September invoice.

Thank you, I will contact customer service.