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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Porting my number to fido

Please list the steps I need to take to port my number from another service to Fido   ***Edited to add labels***

mike56 by I'm a Participant Level 2
  • 16315 Views
  • 9 replies
  • 0 likes

Resolved! Emergency calls only

Bonjour,I have a LG phone & since this morning (Tuesday, 17 nov.), I cannot call any number, either from a number on paper or that is already in my phone.Why?What do I need to do?Help this is the only phone I have, since I got rid of my home phone la...

Compassion by I'm a Participant Level 2
  • 1504 Views
  • 5 replies
  • 0 likes

"Emergency calls only"

Since 2 weeks, my son's phone is showing up "emergency calls only" all of a sudden.  Once restarted it works for some time and then goes to this "emergency calls only".  His phone is a Samsung Galaxy A71 from Fido, bought in Jun2020.

srinif1do by I'm a Participant Level 2
  • 436 Views
  • 1 replies
  • 0 likes

Resolved! Purchase online

Hi, I have recently upgraded my iPhone 6s with a small plan to a iPhone 7 medium plan. I went through the whole online purchase thing and i confirmed the order, but I see no information about the order on my account and no email as been sent. There i...