Hello Thomasgreenisfr,
Welcome to the community!
Sorry to hear you've lost your phone. Have you had a chance to report your device lost or stolen via your My Account?
You should note that the forums are community-driven and not intended as a venue for customer services. As such, we do not have access to customers' accounts. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
