General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Different Prepaid Expiry Dates on my A/C

hi, i refill only once a year but when i log on to my a/c, i find that it's really really very confusing.  pls help & clariy the discrepancies.  thanks. 'Account Overview' page: Expires on October 16, 2021 'Ready, set, refill!!'  page: Expire on: Oct...

fireworks by I'm a participant level 3
  • 7 replies

Resolved! change plan

 got the offer on my Fido APP that I am offered a plan that can give me one extra GB and $5 less of my current plan.  Since I purchased my phone on Nov 25, 2020, if I change my plan now, will that affect my contract and I have to pay penalty?   Thank...

wongsk by I'm a participant level 2
  • 2 replies

Great Customer Support

Dalhia from Toronto was an amazing help for me today! She assisted me with the help I needed with my bills. She was extremely helpful, kind, patient & curtious. It didn't take long to sort of the issues. I feel like she went over & beyond for me. She...

Refund after Final Bill payment

My Fido account is closed and I have received negative balance amount in the Final bill.I paid via credit card.  Can you please help me with how can I get this refund?Will I get the payment credited to the same Credit card?If you will send it by cheq...

gaganotic by I'm a participant level 1
  • 1 replies

Exclusive offer not showing up on bill

Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan.  I didn't see the new plan when I logged in today.  I called Fido and the rep told me the new plan isn't showing.  I chatted online with a f...

ziggyzow by I'm a participant level 1
  • 1 replies