Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
cannot upgrade phone
Hi, I am trying to upgrade my phone and I can't proceed with step 2. I keep getting the following message "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)" I have ...
QMS said it will delivery my tablets three days ago, but no show.
I got a message from QMS with a tracking number for my tablet from Fido, and however, the status of the tracking have not changed since 5 days ago, in which said the expected delivery date is 4 days ago. What is going on, it can not take these long t...
Setup Service Fee Isn't Waived
Hi there, I'm a new user to Fido and signed up for the $55/month 8 GB ($45 with BF deal). After setting it up with the representative, I was told that the setup service fee would be waived as I attempted to purchase it online in the first place and ...
Block all incoming calls from U.S.
Hi all I would like to block all incoming calls from the United States - which are all simply spam calls that I keep receiving everyday. I am aware of existing apps and regulations - however I now seek a radical approach to this. How could I proceed ...
Unlocked phone voicemail not working
Hi I've been with fido for a while and but haven't touched my voicemail for a couple years. I tried accessing it recently and found out that I got something similar to this post where it says my number isn't valid:https://forums.fido.ca/t5/General-Su...
