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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24425 Views
  • 0 replies
  • 8 likes

Resolved! Fido prepaid account number

Hi, I'm trying to find my account number for a prepaid account and I can't find it by calling *28. There is no bill so I can't see the number. Is there anyway I can find the account number? 

SkipStone by I'm a participant level 2
  • 2384 Views
  • 2 replies
  • 0 likes

Resolved! Why is Fido website simply blocked in Brazil?

I am travelling to visit my family in Brazil and I was very annoyed to realized that the Fido.ca website simply does not work outside of Canada if you use the regular channels. I am forced to use the Opera web browser, in a portable version, which th...

Terrible Service Levels and Support

I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...

Natural9 by I'm a participant level 2
  • 1218 Views
  • 1 replies
  • 0 likes