General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24081 Views
  • 0 replies
  • 8 likes

Voicemail prompts in French, and 611 didn't help me.

Suddenly, with me doing anything, my voicmail prompts are in French. Per advice here, I called 611, and they gave me self help instructions for prompt options (press 4 etc....) that don't event exist, and that I couldn't verify until I hung up with t...

1DayatATime by I'm a participant level 1
  • 70 Views
  • 1 replies
  • 0 likes

fido prepaid migrate to Rogers monthly

Hi all, today morning December 12 , 2024 , I just port my prepaid fido number to Rogers, within one hour done.Before I tell the sales rep. to do port the number, I ask twice that deadline will extend to Feb. 2025 or not, the answer is no extend, then...

prepaid top up

Hi, I got notified that prepaid will longer be available after February 20, 2025. I still have a $5 voucher that I want to use up before switching to Chatr prepaid. Can you tell me how to add it? The *611 doesn't let me add the voucher. Thank you

pic85 by I'm a contributor level 1
  • 102 Views
  • 1 replies
  • 0 likes

Long distance in plan name but not in plan?

Getting quite confused by my plan... the plan name says "110GB, Talk & Text - Entry with 1000 US & 1000 Intl Long Distance minutes", but I see long distance minute under Talk section being "none". What is going on...   

IMG_8206.png IMG_8207.png
Notephobia by I'm a participant level 1
  • 125 Views
  • 1 replies
  • 0 likes