General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! My 5 extra hours of data don’t show

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app.  Can someone please help?

MKPB by I'm a Participant Level 3
  • 14 replies

Charged setup service fees

Hello, my friend just referred me to buy fido sim and we went to the store to get the sim. The store guy said nothing about my setup service charges while explaining billing. It's $50, it's only been few dats days and I got $100 bill, this is not eth...

imjimil by I'm a Participant Level 2
  • 5 replies

Resolved! Wifi in the US

Question: if I am in the US and on wifi will I still be charged for Fido roam $12/day? 

Tabbie by I'm a Participant Level 1
  • 1 replies

Resolved! ask help

Hi,I just transferred my cell phone number from Virgin+ to Fido at Sep-19.This movement is done via one sales man in Xiaohongshu.Her name in WeChat is Amy Chen and her Manager is Mary (WeChat id phone# 4168006111).They said they have already run this...

Amy.jpg Mary.jpg