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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

Resolved! Sim swap protection

Hello,I'm new at Fido and I would like to know how they are protecting their clients on the SIM swap fraud? I haven't seen or was asked to do something for securing my account since I'm here, nothing with 2FA or else. How can I add a little bit more ...

anaheb by I'm a participant level 2
  • 1450 Views
  • 3 replies
  • 0 likes

Champlain Mall store visit feedback

After running into some issues with the customer service phone line I had to go in store fore help. Although my problem is not fully solved, Raoul (Champlain Mall, Brossard) went above and beyond to help me, get clarity and engage the appropriate Fid...

Romain_P by I'm a participant level 1
  • 724 Views
  • 1 replies
  • 3 likes

Resolved! Can't get a hold of win back team so can't move forward

Good morning, 3 weeks ago I got a call from Roger's win back team and after a long discussion, decided to move over to Fido. After providing the agent with all my information, I was sent a SIM card and received it a few days later.  I called Fido dir...

BDSpiritual1 by I'm a participant level 2
  • 1377 Views
  • 4 replies
  • 0 likes

Resolved! Dispute a bill and account was set up incorrectly

I am a new Fido customer. I purchased 2 phones with plans from Costco for my kids for Christmas. One phone number is being transferred from Rogers and the other one is a brand new number. The new phone is not to be activated until Dec 24 so I'm not s...

MEHL5 by I'm a participant level 1
  • 1083 Views
  • 3 replies
  • 0 likes

Resolved! Adding a second line and porting a chatr number over

HiWondering if anyone know if this is possible.  I currently have a 35gb plan, and I plan to open a 2nd line with a 6gb plan for my partner.  I'm looking to move my number out of the 35gb plan to the new 6gb and use the originally 35gb for my partner...

vdubz78 by I'm a participant level 1
  • 559 Views
  • 1 replies
  • 0 likes