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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Billing issue_activation fee charged

Yesterday I saw my first bill when I ported phone # over, I really surprised and disappointed. Fido charged me $176. I ported my # to fido online under my account during the week of black Friday, as fido posted some deal under my account, I took $40 ...

Linhai by I'm a Participant Level 1
  • 591 Views
  • 1 replies
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Resolved! Negative balance on final bill.

I received an email showing a negative bill total from an account which had been closed. I've also closed my bank account which I used to make this payment back then, so how could I claim the refund. I'm currently overseas and I don't have access to ...

Bryce23 by I'm a Participant Level 2
  • 622 Views
  • 1 replies
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Office of president

How do I contact the office of president ? Fido customer service is PLAIN awful and they say one thing but never fully explain, I called customer service and he put me In "queue" to speak to his supervisior, I GET TO NUMBER 1 and all of a sudden he s...

Alessio94 by I'm a Participant Level 1
  • 254 Views
  • 1 replies
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Add Ons

Be careful of Add Ons - it automatically goes through. I started a new plan and the service representative kept the Add Ons even after I told him the reason I called was to not use Add Ons. It is 1.5 GB for $20 a month while my new plan is $50 a mont...

EmmyCMZ by I'm a Participant Level 1
  • 323 Views
  • 1 replies
  • 0 likes