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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Random Credit Inquiry
I have been a mobile customer with Fido since ~10 months and I suddenly see a random hard inquiry by Fido on my Credit file (Aug 2022). This is very weird, I didn't enrolled for any new service recently, this has resulted a drop in my credit score. C...
Resolved! Data issue
Hi, I used to have 15 GB of data in my account but now I only see 10 GB of data left in my FIDO app. I suspect the 5GB data was a promotional offer added by Fido that may have ended. I am currently travelling through a remote town in northern BC for ...
Resolved! Payment Program Promotion missing from bill
I just got my first bill since switching to Fido and it doesn't show the Payment Program Promotion subtracted from the over all cost. I do have the email with the break down I agreed to. It should have subtracted -$36.84 from each line but it doesn...
Resolved! If I "Change my number" what happens to the calls made to the old number
Hey If I "Change my number" what happens to the calls made to the old number...will I still able to receive calls from people who are trying to reach me via the old number/will they get redirected to the new number or will I completely loose those ca...
Resolved! (844) 277-6920 call?
Hi,Got the call from (844) 277-6920, searched and found out that people are complaining it’s a scam but it’s a fido telemarketing number, when picked up nobody answered and got hanged up. Why i got this call?
