Showing results for 
Search instead for 
Did you mean: 

How to remove/cancel a line from my fido account?

I'm a Participant Level 1
I'm a Participant Level 1

I have 2 lines in my Fido account, but I couldn't find a place to remove a line from the website. Should I call Fido for this matter? Is it the only option?


I'm a Participant Level 1
I'm a Participant Level 1

Hi there..How can I cancel the newly added fido account? I Didn't receive yet the mobile, but I just received an email that I'll wait for 7 business days to arrive. I only want to keep the newly added line but not the mobile.




Hey there @Christine221


Just to confirm, are you looking to return the ordered device or to remove the new added line entirely?


With that said, we'll need to take a closer look at your account to confirm the order's status and your options based ont he changes you'd like to complete. You can reach out to us on these channels to get started.


Hey @rhonf


Welcome to the community!


It's not possible to complete this transaction through your online account, only through customer service. 


You don't necessarily have to call in though, we have other channels that you can reach out to us through, check them out here.


Alternatively, we can also send you a PM here on the community, let us know what you prefer.