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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Cancelled 2 years ago, still charged interest?

Hi,   I had cancelled my 2 lines in January 2020, paid everything with double-checked with your representative. Checked last balance after cancellation, nothing came up with invoice at that time.    I checked my credit report on April 2022, and out o...

jihye5940 by I'm a participant level 1
  • 540 Views
  • 1 replies
  • 0 likes

Resolved! Copy of phone's proof of purchase

I have purchased an iPhone 5 in 2013/2014 and have just powered back on the cellphone. Unfortunately it requires me to sign into iCloud and well it's been awhile. I was wondering if there is any way I can retrieve proof of purchase to provide to appl...

cmamasig09 by I'm a participant level 1
  • 670 Views
  • 1 replies
  • 0 likes

Refund

  I have had an internet account with Fido since 2017 and I cancelled for Oct 31 2021. But I did my due diligence to contact Fido in a timely manner to inform them of my move date, cancellation, update address, and returned all modems within a week o...

G-Yuen by I'm a participant level 2
  • 968 Views
  • 2 replies
  • 0 likes

messaging problems

 havent got msg from my customers on sunday(April 3) and fido sent me all msg from sunday msg to yesterday9April 4) 10:50pm. whats going on? i lost my customers

raymond3063 by I'm a participant level 1
  • 469 Views
  • 1 replies
  • 0 likes

Resolved! Keeping bonus data with plan change

I was discussing changing my phone plan with a fido rep on the phone. They were not able to provide me a 100% yes or no answer regarding if the new potential plan would retain my bonus gigs per month. They were not able to clarify if the system will ...

Steve0 by I'm a participant level 2
  • 993 Views
  • 1 replies
  • 0 likes