Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
** FIDO WINBACK DEPARTMENT OFFER have questions*
Hi I've been with fido for a couple of years and i ported out to another provider. But Fido winback department called me last saturday and offered me a great deal to come back which i accepted. Did a credit check and overall everything was okay but...
Moving - address change
I just want to change my billing address now that I've moved. I get the 502 error code online, and the phone takes forever... this is excruciating and going in circles.
Why loyalty doesn’t matter…or…
I have the same issue as in another post about loyalty (I think was Shaman post). I feel that I’m not customer of FIDO, only a number that doesn’t matter.I’m with FIDO for more than 15 years and in summer my 2 years plan ended, consequently I tried ...
Does anyone else get the run around and brutal customer service?
Am I the only one who can't get an answer regarding any issues you have - get constant run around, transferred to different departments, constantly disconnected and they don't listen to your ACTUAL COMPLAINT and do whatever the hell they want in orde...
Bring my number to Fido
I changed my provider online to Fido on Nov 28th. Issued a temporary number . Received my Fido sim card today. Ended my phone plan with previous provider Dec 1st at end of billing period. How do I get my old phone number back? When applying online, F...
