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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

FaceTime details

Is there a way to view all FaceTimes that I've had during last month, besides directly on my phone? 

PaulMAdams by I'm a participant level 3
  • 1170 Views
  • 3 replies
  • 0 likes

Resolved! Unfortunately we can not complete your call as dialed

I can't make any calls and everytime I try to call it says "unfortunately we can not complete your call as dialed, please check the number" my plan is Canada wide plan. I've had this issue for over 6 hours now (31-May-2022) . I can send text and use ...

hanihakam by I'm a participant level 1
  • 1124 Views
  • 1 replies
  • 0 likes

Complaint against an abusive representative

Hi, On May 30 2022 at 5:44 I was verbally abused by a customer solutions specialist .   It started when I compared rates from different providers. Hebegan saying that I didn't know what I was talking about and that I was wrong. I asked him about a di...

Phone121 by I'm a participant level 2
  • 843 Views
  • 3 replies
  • 0 likes

Phone # change

i have been pretty happy with FIDO. My husband and I both have FIDO plans. But today a very bizarre thing happened that is really messed up. I called to request a single bill for our two accounts, and first, the call was disconnected and the agent di...

BettyD by I'm a participant level 2
  • 860 Views
  • 3 replies
  • 1 likes