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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23589 Views
  • 0 replies
  • 8 likes

Resolved! Device order update

Hi so I ordered the Samsung Flip in the beginning of January, I had gotten an email saying it was still processing and I called customer server around the end of January only to be told it would be another four weeks. Currently it has now been past t...

Blasty_Rae by I'm a participant level 1
  • 669 Views
  • 2 replies
  • 0 likes

Resolved! Sponsorship Opportunity

Hello! I'm reaching out on behalf of the Bangladeshi Student Association at UBC regarding potential collaborations for an event we are hosting. We think Fido would be an amazing fit for the event, and so we are reaching out with a sponsorship opportu...

Shomoyeeta by I'm a participant level 1
  • 1025 Views
  • 2 replies
  • 0 likes

Filing a complaint

Hi there, Can anyone guide me through the steps to file a formal complaint against a customer service representative? I got charged for data roaming while I didn't travel and I was hoping a customer service representative can help me solve the issue....

xshen17 by I'm a participant level 1
  • 892 Views
  • 3 replies
  • 0 likes

Referral a friend is a scam

I have referred 2 friends to FIDO and never got any referral bonus as they said Im not eligible to do this cause I did not met the condition of "your account must be in good standing for 30 days". If you think Im not eligible to refer anyone then why...

Resolved! Issue regarding payment

I had issues with my fido bill which the customer care was not able to solve from last one month. I called, chat and emailed to Fido team multiple times but till date there is no resolution. They raised the amount in bill for the calls which I didn't...

manjusaini by I'm a participant level 1
  • 614 Views
  • 1 replies
  • 0 likes