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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Customer Service Has Abandoned Me

I've been a loyal Fido customer for over 20 years, and I've never experienced this until now.  Was just on hold on the phone with customer service for 2 hrs (until 9 pm ET, at which point I hung up, because it was after 9 pm -- even though no one cam...

gp8 by I'm a Participant Level 2
  • 442 Views
  • 4 replies
  • 0 likes

return phone purchase from fido.ca

I purchase my phone from fido.ca. Now I want to return to exchange, I call many times but the customer support is not picking up.Is there other way to RETURN AND EXCHANGE? HEEEEEEEELLLP.

gradrock79 by I'm a Participant Level 1
  • 238 Views
  • 1 replies
  • 0 likes

fidelity customer promotion on wrong phone

So i've been a fido cutomer for a while now and when i went to upgrade my phone i saw that the fidelity promos were only available on the other phone and im very confused because i've been with fido for longer.. when my mom called the guy from custom...

mir3 by I'm a Participant Level 1
  • 228 Views
  • 1 replies
  • 0 likes

Formal Complaint

Hi, would like to give a feedback regarding the unpleasant customer service experience I had with Fido. I called customer service regarding the my iphone status and talked to an agent in Halifax. While i was sharing my concern She told me that as I a...

Rahul500 by I'm a Participant Level 1
  • 317 Views
  • 1 replies
  • 0 likes