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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24044 Views
  • 0 replies
  • 8 likes

Resolved! Revert back to previous plan and get removed discount

Hey, I was wondering if I can have the option to revert my plan back to previous and get the 2nd line discount. I was actually reviewing the offered plan and it didn't tell me that the existing discount would be removed if I Proceed with the recommen...

Alvin092 by I'm a participant level 1
  • 1769 Views
  • 1 replies
  • 0 likes

Resolved! Hide messages on the Fido app

Not sure if this is possible to do but... Is there a way to hide the messages section on the app...as for instance 90% it seems the prizes for the contests are really impractical for a lot of us...I mean right now you have the contest to win I think ...

Ash333 by I'm a contributor level 2
  • 1141 Views
  • 1 replies
  • 0 likes

It's hard to add the new line.

Fido posted on the website that it's easy to add a new line by doing an online Fido account to save $50 instead of going to the store. That's not true! Whenever I requested a new line online, the website displayed the sentence "your credit check was ...

Megannx by I'm a participant level 2
  • 1252 Views
  • 3 replies
  • 0 likes

Hardware Order - Terrible Customer Service with no resolution

Hello, I have had a hardware order in for the past 4 weeks which is still yet to be fulfilled. There was an initial backorder or 2 weeks, sure--no problem. Week 3 customer service is no help and says 1 more week, 100% guaranteed your device will ship...

Icyten by I'm a participant level 1
  • 1107 Views
  • 2 replies
  • 1 likes