June 2019
Hello,
I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.
After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.
That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?
Fido, is there a plan to make it work eventually?
Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...
Thanks!
K.
December 2019
December 2019
Hi,
It is the same since July
see originating post:
I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.
After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.
That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?
Fido, is there a plan to make it work eventually?
Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...
December 2019
June 2019
Hey @Wonsz69,
We'll finally need to take a second look at your account to further look into it.
I'll send you a PM here on the Community shortly, keep an eye on your inbox.
December 2019
Hello,
Any updates?
K.
June 2019
Hey @Wonsz69!
We'll have to investigate on our end and get some more info. We'll update you as soon as we have more information to share!