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E-sim and WiFi calling, VoLTE

Wonsz69
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

 

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

 

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

 

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

 

Fido, is there a plan to make it work eventually?

 

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

 

Thanks!

K.

10 REPLIES 10

FidoDivine
Former Moderator
Former Moderator

Hey @Wonsz,

 

Let us know what your inquiry is today and the community will be glad to help! Smiley

 

 



Wonsz11
I'm a Participant Level 3
I'm a Participant Level 3

Hi, 

 

It is the same since July Happy

 

see originating post:

 

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

 

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

 

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

 

Fido, is there a plan to make it work eventually?

 

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

Thanks for clarifying @Wonsz11

 

It should work, we'll send you a PM to help. 



FidoClaudia
Moderator
Moderator

Hey @Wonsz69,

 

We'll finally need to take a second look at your account to further look into it.

 

I'll send you a PM here on the Community shortly, keep an eye on your inbox.

 

 

 



Wonsz11
I'm a Participant Level 3
I'm a Participant Level 3

Hello,

 

Any updates?

 

K.

FidoNick
Former Moderator
Former Moderator

Hey @Wonsz69!

 

We'll have to investigate on our end and get some more info. We'll update you as soon as we have more information to share!

 



Psg093
I'm a Participant Level 2
I'm a Participant Level 2

Hi guys, I am in the same boat. Switched to esim and not able to turn on Wifi calling. Is there any resolution for this?

Wonsz11
I'm a Participant Level 3
I'm a Participant Level 3

Original issue was 3 years ago... works now. 

Psg093
I'm a Participant Level 2
I'm a Participant Level 2

Can you please help me to get it working for me  as well. It says " TO allow WIFI calling on this account, please contact Fido.

Although I had no issues with the physical sim in the past

Wonsz11
I'm a Participant Level 3
I'm a Participant Level 3

Best to contact Fido!