E-sim and WiFi calling, VoLTE

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I'm a Participant Level 1 Wonsz69
I'm a Participant Level 1

E-sim and WiFi calling, VoLTE

Hello,

 

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

 

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

 

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

 

Fido, is there a plan to make it work eventually?

 

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

 

Thanks!

K.

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Re: E-sim and WiFi calling, VoLTE

Hey @Wonsz69!

 

We'll have to investigate on our end and get some more info. We'll update you as soon as we have more information to share!

 



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Re: E-sim and WiFi calling, VoLTE

Hey @Wonsz69,

 

We'll finally need to take a second look at your account to further look into it.

 

I'll send you a PM here on the Community shortly, keep an eye on your inbox.

 

 

 



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I'm a Participant Level 2 Wonsz11
I'm a Participant Level 2

Re: E-sim and WiFi calling, VoLTE

Hello,

 

Any updates?

 

K.

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Re: E-sim and WiFi calling, VoLTE

Hey @Wonsz,

 

Let us know what your inquiry is today and the community will be glad to help! Smiley

 

 



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I'm a Participant Level 2 Wonsz11
I'm a Participant Level 2

Re: E-sim and WiFi calling, VoLTE

Hi, 

 

It is the same since July Happy

 

see originating post:

 

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

 

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

 

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

 

Fido, is there a plan to make it work eventually?

 

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

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Re: E-sim and WiFi calling, VoLTE

Thanks for clarifying @Wonsz11

 

It should work, we'll send you a PM to help. 



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