E-sim and WiFi calling, VoLTE

[Wonsz69]

Hello,

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

Fido, is there a plan to make it work eventually?

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

Thanks!

K.

[FidoDivine]

Hey @Wonsz,

Let us know what your inquiry is today and the community will be glad to help!

[Wonsz11]

Hi, 

It is the same since July

see originating post:

I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call.

After a chat with Fido tech support and some troubleshooting on the end of the nice guy helping me, he said he sees in his system that my e-sim is not compatible with neither WiFi calling nor VoLTE, therefore there is nothing that can be done.

That's a little disappointing... I wonder if others experience the same and one is in fact not compatible with the other?

Fido, is there a plan to make it work eventually?

Otherwise I'll be going back to the physical sim card, after pointless $20 exercise...

[FidoRanya]

Thanks for clarifying @Wonsz11 . 

It should work, we'll send you a PM to help. 

[FidoClaudia]

Hey @Wonsz69,

We'll finally need to take a second look at your account to further look into it.

I'll send you a PM here on the Community shortly, keep an eye on your inbox.

[Wonsz11]

Hello,

Any updates?

K.

[FidoNick]

Hey @Wonsz69!

We'll have to investigate on our end and get some more info. We'll update you as soon as we have more information to share!