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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Winback offer issue

I was given a win back offer which I accepted and when asked if there would be any set up charges, I was told that the set up fee would be waived. The agent explained in very detail that set up fee of 40$ might show up on first bill but the credit wi...

Sb09 by I'm a Participant Level 2
  • 518 Views
  • 3 replies
  • 0 likes

Resolved! Roaming questions

Hi everyone, I just had a couple of questions regarding roaming charges. I am in Pakistan.I have turned off my cellular data and data roaming manually in my phone. My phone is almost always connected to Wi-Fi except if it turns off due to power outag...

hbaig073 by I'm a Participant Level 1
  • 443 Views
  • 1 replies
  • 0 likes

Where is the pixel 5 sorta age

Ordered the phone on 23rd November for wife's birthday it's been more than 2 weeks and still waiting. When ordering it mentioned 2-5 business days..Feeling disappointed and helpless

meeraj27 by I'm a Participant Level 3
  • 394 Views
  • 1 replies
  • 0 likes

Resolved! Accelerating an issue

How am I supposed to accelerate my issue to a supervisor? It has been difficult to reach anyone on the phone and impossible to find a real human on the “live chat” (starting to think this feature no longer exists since they implemented “Jack”)   I ha...

loleeta by I'm a Participant Level 1
  • 529 Views
  • 1 replies
  • 0 likes