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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Survey to express thank you
Wanted to thank Shawn for helping me yesterday, October 15th. The problem was resolved and he answered my questions and explained many things that I did not know.
Resolved! Not able to be reached or to call anyone
Does anybody know THE trick to get back on being reached by phone again or for me to call? I receive texts and whatsapp, but no calls. I can't call anything/anybody since arriving in the US yesterday. I tried all of the suggestions on the website of ...
Resolved! Dropped calls
I have been with Fido for almost 5 years and have had no issues. Around the beginning of October/22 I started having dropped calls. Called tech support and the support person could not find any issues. I asked him where the closest tower was relative...
Resolved! Confusing plan-change information and misleading customer reps
Background info: I purchased a device with a monthly payment plan in November 2020. The phone was $50*24=$1200, with a $30 per month credit. Along with the plan I got a $40/month plan with 4 gigabytes of data. In addition, I received a 5-gigabytes bo...
Resolved! Lost phone
I lost my phone I need to speak to an agent
