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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a participant level 1
  • 1375 Views
  • 4 replies
  • 0 likes

Resolved! Price Adjustment on New Phone

Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...

Ashleymlyn by I'm a participant level 2
  • 4106 Views
  • 9 replies
  • 0 likes

Resolved! Fido removed premium voicemail!

I've been using Fido premium voice mail for years - today, June 23, it was "pulled", apparently.  No one at the Fido help line knew what happened, or could restore it.  Eventually, we got an email saying basic messages had been restored, at a cost of...

LinaB by I'm a participant level 2
  • 794 Views
  • 2 replies
  • 0 likes

Call dropping

I've been experiencing potato phone call quality for the last few days. Voices of me /person calling me sounds like aliens are telling me they are invading. Call often drops and I get a no phone signal notice.Anyone know if there are any network issu...

SM117 by I'm a participant level 1
  • 498 Views
  • 1 replies
  • 0 likes