General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Wrong shipping address for phone order

I ordered a phone online this morning. After I placed the order and got the confirmation email that's when I noticed the shipping address was wrong (it's got the wrong abbreviated street name). I called customer service and asked for it to be changed...

minerva888 by I'm a Participant Level 2
  • 977 Views
  • 6 replies
  • 0 likes

Phone being returned to sender

I switched to Fido from a different provider last week, and was expecting to receive my phone today. When I checked the Purolator tracking information this morning, it says that they were unable to deliver and are returning the item to sender, despit...

Screenshot_20201126-121016~2.png
Rgrsn by I'm a Participant Level 2
  • 736 Views
  • 5 replies
  • 0 likes

No Response from Fido......very frustrating

Cable at my home is cold. Inspite promised over phone by Fido rep while selling internet service, it has not been activated. I tried calling over phone but it is impossible to reach Fido representative in spite of holding for hours. Waitted for a lon...

HBP by I'm Back
  • 284 Views
  • 1 replies
  • 0 likes