General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Deceptive contracts

I signed up for a contract during the boxing day period. The retention department offered me a samsung note 20 ultra for approx  $33/month for device and $45 for 21 GB of data. The plan offered over the phone was approx $84/month including taxes. The...

Resolved! Number Porting

i am currently with telus and just got my fido phone today with a fido number. i tried to port my new number over the phone but its not working. i called telus and they dont know why it wont port. any ideas?

agrandy by I'm a Participant Level 1
  • 3 replies

Fido is abusing customer trust

I called Fido over a month ago regarding my phone plan. I have been a long time fido customer but another wirelss provider was providing the EXACT same plan for $15 cheaper. I called Fido to give them a chance to match the price before I move to anot...

niki2 by I'm a Participant Level 1
  • 1 replies

new phone promo

Received my first bill after upgrading the phone and cell plan, there was a 240.00 credit /promo yet my bill does not reflect any credit so bill is higher than I expected. As well FIDO website sucks, keep having to relogin and they doesnt appear to b...

gsandy2020 by I'm a Participant Level 1
  • 1 replies