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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Annoyed and baffled

I've now received my 5th bill from fido containing charges for a phone I've suspended months ago that belonged to my abusive ex. I've cancelled it and agreed to pay the suspension fee and the phone off but fido has continued to charge me for the serv...

Resolved! Can't change address, error 502

I am the account holder, and I have been trying to change my address in billing settings but it won't allow me to and no matter how many times it verifies that it's me and I try to change it it always says error 502!

breezewri by I'm a participant level 1
  • 524 Views
  • 1 replies
  • 0 likes

Resolved! Automatic Payment issue

Hi, My credit score will get hit becuase of no mistake of my own, but due to wrong communication and system's issue from Fido. 23rd Feb: I added auto-payment for bills. I got a cofirmation email that said that, "if your next payment is scheduled for ...

aksharma by I'm a participant level 1
  • 787 Views
  • 1 replies
  • 0 likes

Resolved! Address Change - Error 502

After waiting 2 hours for live chat to connect me with a human, clearing my cache, and trying multiple browsers I am now posting here.I have gone through all the steps to try and update my billing address to no avail. I ended my services with Fido ea...

SamS4 by I'm a participant level 1
  • 527 Views
  • 1 replies
  • 0 likes

Great customer service

I just spoke with Sébastien (French interaction). By far the best interaction I've had with a customer service rep from Fido, possibly in my life. sympathetic, caring, personable and most of all effective!   This man should give the training to all e...

Mannysaidso by I'm a participant level 1
  • 460 Views
  • 0 replies
  • 6 likes