General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23739 Views
  • 0 replies
  • 8 likes

When is Fido Open for Calls or Live Chat?

Fido Website (Account customer service - Contact us | Fido) states the phone lines and the Live Chat is open from 9am-5pm on Weekends.  It is now Sunday at 10am and neither the phone line or the Chat line is open.  I'm startng to see a pattern here. ...

LongProng by I'm a participant level 3
  • 10452 Views
  • 3 replies
  • 0 likes

Receiving bills for my account I canceled in 2017

My internet account was canceled in 2017 and I even requested a refund cheque for its negative balance in November 2021. I received the cheque in December 2021, but I have started receiving bills for this account since this month. Please address this...

Jace1122 by I'm a participant level 1
  • 579 Views
  • 2 replies
  • 0 likes

Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a participant level 1
  • 1369 Views
  • 4 replies
  • 0 likes

Resolved! Price Adjustment on New Phone

Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...

Ashleymlyn by I'm a participant level 2
  • 4094 Views
  • 9 replies
  • 0 likes