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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! Delay Receiving Messages And Messages Are Out of Order

Greetings,My daughter has a plan under my plan, and hers has issues recieving messages. If someone sends her multiple messages shortly after one another, the first one might come through, then all the rest do not for hours and sometimes not at all. T...

ChrisV by I'm a participant level 2
  • 1013 Views
  • 3 replies
  • 0 likes

Temporarily Suspend plan for travel

I have been abroad for a month and before I go, I have contacted customer service to put my plan on hold and they have accepted it. However, when I check again, it still appeared that I still have to pay for my plan even though I haven't used any of ...

hailey_610 by I'm a participant level 1
  • 743 Views
  • 1 replies
  • 0 likes

Voice mail 1-587-737-0210

I received a call from an unknown number which I don't pickup; expecting it to go to voicemail. The number above showed up on my screen.  I tried to access my voicemail the usual way and at pressing "1" , this "RCI_F" comes up. Is this legit?  Have m...

DL79 by I'm a contributor level 1
  • 35315 Views
  • 34 replies
  • 3 likes

Resolved! Did not get offers I was promised with my new device

Last year, around September, I was shopping for a new phone. I really wanted to stay with my previous provider, but the salesperson at Bestbuy offered me to change to Fido because they could offer me a really great deal.  First, they offered me a fre...

Renribas by I'm a participant level 1
  • 1593 Views
  • 2 replies
  • 1 likes

Resolved! Fido store closed during business hours

Hello,  Went yesterday to Rideau Centre store location (50 Rideau St, Ottawa), was there at about 11AM (location is suppose to be open at 10AM), waited and waited... Asked guy who was working in the store on the other side if the Fido store is going ...

fido still closed at 12h05 on Sunday May 29th 2022.jpg
marmot4 by I'm a participant level 1
  • 943 Views
  • 3 replies
  • 1 likes