Change Plan - selected Addons was disappeared in confirmation email

[RiceLiszt]

I have changed my plan as there is Black Friday deal.

However, the  "Addons" was disappeared in the service aggreement when I receive the change confirmation email.

I compare my last checkout screen capture again, the Addon should be selected when I proceed.

No idea why it was disappeared finally.

Anyone got the same issue and can this be solved?

Thanks

[FidoValerie]

Hey @RiceLiszt !

Welcome to the Community.  

We can definitely look into this, but we'll need access to your account. Could you please reach out through any of the channels listed here, when you have a moment? 

We'll be happy to assist!