Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Concern with billing
Hi, I had a monthly plan of $50+tax which had 9GB Data + 1000 minutes of long-distance calls to some countries including India. I have been using Fido since August 21st and I have never used or reached the 1000 Minutes.But when I checked my last bill...
$100 for 365 days missleading
My mum uses the $100 for 365 days for a few years. Recently I found out that she's charged $12 per month from the $100 deposit. I contacted a rep and was advised I was on a $12 plan since 2018. I never requested to change to a $12 and Fido has no ...
credit wasn't applied for winback offer
i moved to telus about a month agao, and your winback team kept calling me and wanting me to come back. they offered this $50/20gb plan with $200 device credit for 12pro max..sounded pretty awesome to me so i paid $600 upfront and came back...It took...
Transfer from pre paid to postpaid
Hi i am out of canada and want to transfer from prepaid to postpaid Fido online . How can I do?
Text messages with my number that I didn't send.
I just got a complaint from my friend that I am sending her text messages all day. She showed me the screenshot of history of messages from my number. And I was really frightened to see the list of messages she received from my number that I DIDN'T s...
