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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Roaming in Mexico
I am in Mexico, and need to turn on roaming to get a 2-step verification text. I have turned airplane mode off; I have turned Mobile data on; I have turned data roaming on. Under Carrier, it says Preferred Network: No Service. I called FiDO, and the ...
Unable to make calls while roaming in US
I recently traveled to the US with my family (NYC) with our Fido mobiles. After turning on roaming in US, we realized quickly that my device cannot make any voice calls. (It simply disconnects after we try to make a call, and says network isn't avail...
Resolved! how long to get sim card
After placing an order online and getting an account number, how long does it take before you can pick up the sim card?
How can I contact customer service in writing
I thought I had resolved an issue through chat and a telephone call, but when I received the email with changes to my account, it did not represent the full discussion. I need a return email address, but of course, there is only a NOREPY@... email a...
Why is it so hard to connect with customer service?
When you call Fido to deal with an issue, do you wait on hold forever only to have the call dropped minutes into the call and no one at Fido calls backs... EVER!? Then you call Fido back and get into their 1hr long phone customer waiting line only t...
