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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23981 Views
  • 0 replies
  • 8 likes

Roaming Charges

I recently came back from a trip to Hawai'i. I checked my bill and I was charged $6.00 for using data while roaming despite having data turned off for the duration of my trip and not sending/receiving any texts or phone calls. I looked at the detaile...

jakerjac by I'm a participant level 2
  • 1932 Views
  • 5 replies
  • 0 likes

Credit Limit

Hi there, Can anyone advise where i would find my assigned credit limit? I followed the articles and info on the subjact but I am unable to find my credit limit. Please help.

Chrisso81 by I'm a participant level 1
  • 660 Views
  • 1 replies
  • 0 likes

Credit check update for an financed phone

Does anyone know how long it would take for Fido to complete a credit check on an existing customer? I have good credit score only just found out for whatever reason Fido does not have an updated record (according to the customer service). I have to ...

Resolved! Fido Roam - Be aware

    I just spent an hour and a half on the phone with Fido. They are essentially using a negative billing scheme with their Fido Roam. I was charged $60 for roaming charges while in Hawaii. They can clearly see from my usage during my vacation that I...

Chasu by I'm a participant level 2
  • 2852 Views
  • 5 replies
  • 1 likes

Resolved! No Outage Credit on August 2022 Bill

No outage credit appeared on my August bill. I attempted to call Fido several times, including today. *No one* is answering calls. No longer any callback option. The service hangs up on the customer every thime. I have tried chat, as well; no one is ...

Jef_K by I'm a participant level 3
  • 3922 Views
  • 3 replies
  • 3 likes