Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Suspension of account
Hi Fido Thank you very much for holding my mobile account for two months from 10th March 2022 to 9th May 2022 . Since I am still in India, you are therefore,requested to hold my mobile connection for one more month i.efrom 10th May to 9th June2022. ...
Data usage mishandled
Halfway thru my monthly cycle I got the message that 91% of my data is used up. Turns out MS exchange has been syncing in the background eating up a couple of hundred mb's.. Now I am a diligent person, so I do my homework to turn off the mobile data ...
Resolved! Transfering Number to another fido account
My mom was paying my phone bill for a while and I decided that i wanted to start playing for it, so I called in and did a transfer or responsibilty and they informed me of the $50 fee, which is outrageous but I was fine with that. What they didn't te...
Resolved! Setup fees not waived off
Hello, i was told at Toronto Pearson Airport that my setup fees is completely waived off and i dont need to pay anything except for my plan which is of $45. Now my Bill has setup fees and is of total $109.5, no one is ready to help
Resolved! False advertising and offers
I was offered I pad 7 32 GB this March for paying 11$ a month and Data charges was waiver and also connection fee was waiver as well .but when my bill arrived they are charging me all full price with 15$ data almost 42$ a month .I already used the...
