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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Text messages take hours to arrive

All incoming texts are delayed by hours for me for the last 1/2+ years.  I have constant cell connection and my phone is always on.  It seems like fido just decided to reduce me to a lower quality of service just because I don't send or receive texts...

Nicholas_G by I'm a Participant Level 3
  • 1083 Views
  • 6 replies
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Someone please answer me.

Been on the phone with fido to speak to a customer representative for over an hour an a half. Why is it so hard to speak to someone regarding my issue. 

Salwtayl12 by I'm a Participant Level 3
  • 204 Views
  • 0 replies
  • 0 likes

Error entering shipping address with phone upgrade

I tried to upgrade my phone and plan online but when I get to completing the shipping address I get an error message that suggests I need to phone FIDO... but if I do that, I lose the $100 credit and get charged the service fee. Why can't I enter my ...

Graydon1 by I'm a Participant Level 3
  • 684 Views
  • 6 replies
  • 0 likes