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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24044 Views
  • 0 replies
  • 8 likes

What a terrible company to deal with

When it comes to trying to get a refund from Fido it's like you're asking them to move mountains for you. I have been waiting for 6 months for my refund and I am constantly being told "the cheque is in the mail" type garbage. Managers have no clue wh...

omart123 by I'm a participant level 1
  • 658 Views
  • 1 replies
  • 0 likes

Frustrated with Ordering a New Phone

I was happy when there was a very nice promotion of phone back on July 2022. My ordered went through no problem but its just taking forever to get fulfilled. I called fido and chatted with several reps many time and they acknowledged that they receiv...

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Clyd3 by I'm a participant level 2
  • 741 Views
  • 1 replies
  • 0 likes

Resolved! yes, I owe money!

I want to talk to Fido about it! Fido does not want to talk to me! Phone cut off, so no call or text, Fido famously does NOT do email, "live" chat has no response for more than half an hour, and the facebook page, rated "very responsive" (HAHAHAHAHAH...

zerozerozero by I'm a participant level 3
  • 3483 Views
  • 7 replies
  • 2 likes