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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Suspicious message from 438-282-7382

News from Fido ** : similar like this I got a message it shows fido wants to give 90 dollar to me. and theres a link as weal. When I click it wanst my bank info .   is that ok to give the bank info or it something else.   thanks Talukder70

talukder70 by I'm a participant level 1
  • 541 Views
  • 1 replies
  • 0 likes

Complaint to Online Customer Service

I met a very rude online customer service, who was ridiculously impatient, and did not even type the words correct.Earlier for the July service interruption, I was offered with $25 off for bills. I haven't had it appeared in my statement, so I follow...

wuyichen12 by I'm a participant level 2
  • 941 Views
  • 2 replies
  • 0 likes

Poor customer service

I have been very patient with FIDO but I am finding it very difficult to continue trusting Fido team.I was promised $25 statement credit on August 1 and did not see that on my August invoice. I contacted Fido to find out that the credit woulf show up...

ConnieFan by I'm a participant level 1
  • 659 Views
  • 1 replies
  • 0 likes

Resolved! Fido Winback Team is scamming customers,

Fido Winback team has scammed me , more than fifty times they called me since last year and made me join Fido again, then started sending  emails of huge amounts in  bills  . Thye did not provide me  DATA as promised,  International call minutes as p...

Jacobs2023 by I'm a participant level 1
  • 1138 Views
  • 1 replies
  • 0 likes

Resolved! My 5 extra hours of data don’t show

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app.  Can someone please help?

MKPB by I'm a participant level 3
  • 8570 Views
  • 14 replies
  • 0 likes