General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Recordings from Scam callers from Fido customers

I just started with Fido and get multiple SCAM calls on my phone. They are the recorded versions of "we will be dispatching the police to your home" kind. They come 4 times a day amd when I search them, the6 are all Fido customers. Is there any way t...

BCfiddo1 by I'm a Participant Level 2
  • 312 Views
  • 1 replies
  • 0 likes

OFFICE OF THE PRESIDENT

Hello,  I would like to contact the office of the president regarding my experience with a new phone and plan purchase with Fido. I already went through customer care representetives and esclation advisor and they could not fix my problem.  Sincerely...

Matin91 by I'm a Participant Level 2
  • 1193 Views
  • 7 replies
  • 1 likes

5 GB data

I received a text message telling me to log in to fido.ly/FreeData to add 5GB to my plan  when I logged into my account no offer found

Gus64 by I'm a Participant Level 2
  • 2088 Views
  • 15 replies
  • 0 likes

no voicemail notification

My voice mail notifications are delayed, usually by 48-72 hours. I have visual voice mail on my iphoneX 

kj631 by I'm a Participant Level 1
  • 237 Views
  • 1 replies
  • 0 likes