General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

Resolved! First impression is BAD

Very poor service, dismal sign up process, deceitful customer support and billing: i was charged $50 activation fee even though site says it us waived Fido sucks

Resolved! Regarding deposit money

Hi,  it's been almost 15 months I haven't received my 250$ deposit money. I think I was supposed to get it back after a year but no update it. It's really frustrating. Can anyone please help me with the issue?

RafatBin by I'm a participant level 1
  • 1 replies

Resolved! Billing Issues

I'm quite not sure if I can trust the provider anymore.    I upgraded my Phone last November and that I agreed to have my first bill to have an added $50 for the setup fee and that I was told that it will be waived on my 3rd. I'm on my fourth Bill an...

Stethic by I'm a participant level 1
  • 3 replies

Resolved! Fido Roaming not working in India

Hello, I would like to bring to your notice that I am unable to use my current Fido SIM  while roaming in India. Since the day I landed (2nd March 2020), it never got the network; I had no choice to use a local SIM card in India to get going. It is a...