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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Suspension of phone plan services
Hi, I have been trying to reach Fido support through call and live chat but no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been ...
Upgrading My plan
I have tried upgrading my plan, but even if I proceed in the portal it doesn't activate, I am trying to call the helpline and you know the waiting time, I have been waiting for an hour and still need to wait for a couple more. why the waiting time is...
Spin contests
The spin contests on the Fido perks are a complete joke. I've been playing them every day for a year and it ALWAYS lands on the dog and then shifts back to the blanks space. Total waste of time.
Urgent help with roaming in U.S.
I'm in the States now but roaming doesn't pick up any local network. Called tech for ten times and no answer. Tried every possible solution mentioned here and nothing worked. Fido confirmed I have data. This is extremely frustrating as I need to make...
Ombudsman
I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've bee...
