General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Disappointing service

I visited  the cote st luc fido store as it was showing open at 11am....I reached there at 11.30 am and waited there for 40 I came to know that store opens at 12 pm..even at 12.10 pm the kiosk was not operational and no one was there to hel...

Pranav4u by I'm a participant level 2
  • 1 replies

Resolved! Fido Roam and 5G in the United States

I appreciate Fido currently doesn't offer 5G in Canada. However, I am currently in Atlanta using Fido Roam through ATT with my iPhone 12. ATT offers 5G coverage in Atlanta, so why don't I have 5G access through Fido Roam?

Panchoy by I'm a contributor level 1
  • 2 replies

Resolved! Roaming calls cannot be completed

I've landed in India/Mumbai and connected to the AIRTEL network. I see the following things.   1. I Cant call both local and canadian numbers (On dialing, the service provider (Airtel) plays the recording. Your call cannot be completed due to Congest...

Kb1231 by I'm a participant level 1
  • 1 replies

Resolved! Need 2FA overseas without roaming

I am getting conflicting info when I search,   But here is what I am trying to do for living overseas.  Have a current long time Fido number that is used by my banks, taxes etc etc that uses 2FA which I hate but can't avoid.   I will keep my existing...

Resolved! Overused free international call minutes!

Hi,    I just got to know today that i have gone beyond the free 1000 mins allotted to me. I have received absolutely no notification for this and i was under impression that my calls will be stopped once I reach 1000 mins threshold.   I am going thr...

Ashish5 by I'm a participant level 1
  • 1 replies