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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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A bit disappointed

Hello Fido  I'm a bit disappointed. I was offered a $10 discount on my IPhone 12 subsidy of my certified pre-owned IPhone 12 128gb by a Fido agent. Then when I talked to Client retentions said this offer could not be made to me, nor could it be combi...

Donnie7526 by I'm Helpful Level 1
  • 373 Views
  • 1 replies
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Brightstar is a scam

I contacted brightstar on March 23rd. Because, I lost my device at a bowling alley. Firstly, Brightstar rejected my claim. Then, I filed an escalation. They rejected that one too. On March 19th, I had to put my sim card in a old device because my new...

aman14 by I'm a Participant Level 1
  • 289 Views
  • 1 replies
  • 0 likes

Great Service

I had the best experience with Fido today. So I was late to pay my Bill in February and I got charged with extra suspension fee. I did not know if Fido could remove those charges as I payed my bill later on. I had a call with Credit Operation team. I...

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Mankiran by I'm a Participant Level 2
  • 419 Views
  • 3 replies
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Fido store service performance

Was waiting outside Bathurst/Rutherford Fido store for 40 minutes  on March 27 2021 from 11:30 am till 12:30 pm to return the equipment without any result. Was no line ups or any sign of activity inside. Staff are incompetent or dont care. Next door ...

Smko1102 by I'm a Participant Level 1
  • 255 Views
  • 1 replies
  • 0 likes